+ Post New Thread
Results 1 to 15 of 15
Netbooks, PDA and Phones Thread, Supervised by Apple Inc in Technical; Hi Guys, We've got 16 iPads here, managed using Apple Configurator. I've been reluctant to upgrade to ios7 because ios6 ...
  1. #1

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8

    Supervised by Apple Inc

    Hi Guys,

    We've got 16 iPads here, managed using Apple Configurator. I've been reluctant to upgrade to ios7 because ios6 has been working fine for us but recently I've noticed several apps including iMovie have yellow caution symbols next to them when I'm using Configurator to add new apps.

    So, I've just attempted to update one iPad to ios7 to see how well it goes and I got an error using Configurator saying the download is corrupt. I closed Configurator and tried again but same thing happens. So instead, I disconnected and did the update from the iPad itself and it's gone through fine and all the apps are still on there in the correct folders.

    However, when I connected it to the Mac again, a message popped up in iTunes saying the iPad has been supervised with another computer! But I was able to install a new app using Configurator and no caution symbols appeared because now the ios version is up to date.

    If I go to the 'About' section in the iPad settings, just below the name it says 'This iPad is supervised by Apple Inc'. Is it supposed to say this?

    Thanks.

  2. #2

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    130 views and no replies? Someone must have an iPad with ios7 that they manage with Configurator. If you could check in the settings to see if the message 'This iPad is supervised by Apple Inc' is meant to be there then I can happily update the rest of our iPads.

    Cheers.

  3. #3

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    88
    Thank Post
    14
    Thanked 23 Times in 18 Posts
    Rep Power
    21
    Just checked one of ours and it says supervised by 'Name of School' so I am guessing yours should say that as well rather than Apple Inc..

    Can't be anymore help I'm afraid.

  4. #4

    Join Date
    Dec 2008
    Location
    Cheshire
    Posts
    88
    Thank Post
    14
    Thanked 23 Times in 18 Posts
    Rep Power
    21
    I've just realised that this is just a setting in the 'Prepare' tab in Apple Configurator - if you click Organization Info it will allow you to enter your school details instead.

    I don't think you should have any problems if you just leave it as Apple though.

    Hope that helps.

  5. #5

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    Thanks. I was just concerned when the message popped up in iTunes after doing the update to ios7 saying the iPad had been supervised with a different computer.

    I'm not sure why the ios7 package was corrupt when I attempted to update via Configurator.

  6. #6
    Brimstone's Avatar
    Join Date
    Jan 2014
    Location
    Worcester
    Posts
    159
    Thank Post
    18
    Thanked 38 Times in 30 Posts
    Rep Power
    8
    Quote Originally Posted by j224 View Post
    Thanks. I was just concerned when the message popped up in iTunes after doing the update to ios7 saying the iPad had been supervised with a different computer.

    I'm not sure why the ios7 package was corrupt when I attempted to update via Configurator.
    I would back up your configurator now, delete your copy of iOS7 and download this again

  7. #7

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    Quote Originally Posted by Brimstone View Post
    I would back up your configurator now, delete your copy of iOS7 and download this again
    Anyone know where Configurator saves the ios update file? I can't find it anywhere.

  8. #8
    Brimstone's Avatar
    Join Date
    Jan 2014
    Location
    Worcester
    Posts
    159
    Thank Post
    18
    Thanked 38 Times in 30 Posts
    Rep Power
    8
    Quote Originally Posted by j224 View Post
    Anyone know where Configurator saves the ios update file? I can't find it anywhere.
    It's stored in...
    ~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.configurator/

  9. #9

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    Quote Originally Posted by Brimstone View Post
    It's stored in...
    ~/Library/Containers/com.apple.configurator/Data/Library/Caches/com.apple.configurator/
    That's what I discovered from Google but I don't seem to have the 'Containers' folder in the Library.

  10. #10
    Brimstone's Avatar
    Join Date
    Jan 2014
    Location
    Worcester
    Posts
    159
    Thank Post
    18
    Thanked 38 Times in 30 Posts
    Rep Power
    8
    Quote Originally Posted by j224 View Post
    That's what I discovered from Google but I don't seem to have the 'Containers' folder in the Library.

    You looking in the wrong library folder at the root directory not in the user library folder

  11. #11

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    Quote Originally Posted by Brimstone View Post
    You looking in the wrong library folder at the root directory not in the user library folder
    Ok. Starting at the 'Macintosh HD' level, I've got these folders- Applications, Library, System, User Guides And Information, and Users.

    If I open the Library folder, I've got no folders called 'Containers'.
    If I open the System folder, I've got one folder within that called 'Library'. If I open that one, there's no folders called 'Containers'

    Where am I going wrong?

  12. #12
    Brimstone's Avatar
    Join Date
    Jan 2014
    Location
    Worcester
    Posts
    159
    Thank Post
    18
    Thanked 38 Times in 30 Posts
    Rep Power
    8
    Quote Originally Posted by j224 View Post
    Ok. Starting at the 'Macintosh HD' level, I've got these folders- Applications, Library, System, User Guides And Information, and Users.

    If I open the Library folder, I've got no folders called 'Containers'.
    If I open the System folder, I've got one folder within that called 'Library'. If I open that one, there's no folders called 'Containers'

    Where am I going wrong?
    Macintosh HD>Users>"your user name">library>Containers

  13. #13

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    Quote Originally Posted by Brimstone View Post
    Macintosh HD>Users>"your user name">library>Containers
    Thanks for your help with this.

    I've just followed the path Macintosh HD> Users> "myusername" and I have no Library folder in there. I just have- Desktop, Documents, Downloads, Movies, Music, Pictures and Public.

  14. #14
    Brimstone's Avatar
    Join Date
    Jan 2014
    Location
    Worcester
    Posts
    159
    Thank Post
    18
    Thanked 38 Times in 30 Posts
    Rep Power
    8
    Quote Originally Posted by j224 View Post
    Thanks for your help with this.

    I've just followed the path Macintosh HD> Users> "myusername" and I have no Library folder in there. I just have- Desktop, Documents, Downloads, Movies, Music, Pictures and Public.

    That would indicate that you are using 10.7 or 10.8 so that folder is hidden, if you goto the Finder hold down the "Alt" and click on the "go" menu underneath "home" will be your library folder.

  15. #15

    Join Date
    Sep 2012
    Posts
    148
    Thank Post
    5
    Thanked 19 Times in 19 Posts
    Rep Power
    8
    Quote Originally Posted by Brimstone View Post
    That would indicate that you are using 10.7 or 10.8 so that folder is hidden, if you goto the Finder hold down the "Alt" and click on the "go" menu underneath "home" will be your library folder.
    I'm using 10.8.5 and thank you very much, I have no located the Configurator files! Now just to find the corrupted ios download to delete...

SHARE:
+ Post New Thread

Similar Threads

  1. [News] Beats by Dre purchased by Apple
    By nephilim in forum Jokes/Interweb Things
    Replies: 38
    Last Post: 28th May 2014, 09:57 PM
  2. Apple Profile Manager - Push Settings Not Working Being Quashed By Smoothwall
    By jdell in forum Internet Related/Filtering/Firewall
    Replies: 5
    Last Post: 11th April 2014, 02:33 PM
  3. Replies: 26
    Last Post: 21st March 2013, 10:26 AM
  4. Replies: 10
    Last Post: 4th March 2011, 08:26 AM
  5. Safari web browser - by apple.. but for windows...
    By timbo343 in forum General Chat
    Replies: 1
    Last Post: 28th June 2007, 06:17 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •