A member of staff has an iPhone 4s with T-Mobile. As they use it for work the school contributes to the monthly cost.
Yesterday they received a notification that there was a voicemail message waiting. When they accessed it they could hear what sounded like a conversation between two people in an office with a lot of background noise so it appeared to be an accidental misdial.
They asked me to have a look at the issue as they had not turned on redirect on the phone, so if the calls were not answered nothing should go to voicemail.
Reading up on the T-Mobile site and forums, it looks like T-Mobile doesn't support Visual VoiceMail so you have to ring up to access messages and there is a charge each time. You can turn the service off via the phone and through the VM menu system when you access it.
We're just a bit confused as to how they came to get a vm even though the feature was turned off?
We're waiting for a response from T-Mobile.
Does anyone here have any knowledge or experience of vm problems with iPhones & T-Mobile?
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