SupportNet cookie expiring
For quite a while now, both myself and my line manager have had several problems trying to view/update calls on SupportNet.
We can always log in ok and get to the Calls list, but trying to add a note to any call will kill the session and thus display a 'you cannot view this page' type notice because I'm (supposedly) no longer logged in.
All I can get out of Capita is to get my IT guys to check the ISA settings. Well I am the IT guy, and we don't have an ISA server.
Has anyone else ever experienced problems where a cookie/session will just time-out when navigating the site? If I go home it works perfectly fine, so it obviously is something in school but I haven't got a clue where to start looking. I'm sure it started before we got our Smoothwall box installed, but might be wrong there.