Sims Learning Gateway - connection keeps dropping since changing to RM ISP
I'm hoping someone can provide some ideas as I'm getting rapidly frustrated.
Does anyone here use Sims learning Gateway?
We have it (hosted by Capita) and ever since the transition to RM internet the connection keeps dropping after 5 minutes.
If you restart the OpenVPN service the connection will stay up for about 5 minutes and then drop it again.
Iíve got a case logged with Capita Ė Who canít see whatís causing it and Iíve also got a case logged with RM who have changed loads of firewall settings etc but the problem still persists.
Has anyone got any suggestions please?