Eportal and BM system issues can't get a response from serco support
We have been running eportal for a number of years, and have never been too happy with the speed and reliability of eportal. We have also brought into the new behavour management system which is causing interesting issues.
At times of heavy load (week before report deadlines) we find that eportal completely stops working with tomcat hitting 100% cpu, this is usually after a few hours of the school being open. Our eportal server does a complete restart at 3am every day to attempt to get a clean days run.
Admin logons can take anything up to 60 seconds, and we regually see messages such as "not a school day" when it is!
The BM system has taken to emailing room booking alerts to staff even though we don`t have the room booking module.
Our system is installed on two servers, a HP DL360 with the database and facility server (4gb ram, Dual Xeon 5130 2GHz processor SAS raid array for the data)
and a HP DL320 with eportal installed (4gb ram, Dual Xeon 3050 2Ghz processor and Mirrored Sata drive)
Although the eportal server is not that stellar in performace Serco seem to be happy with the hardware spec.
Is anyone else seeing simalar problems, or even better know any solutions?
I have had many support tickets open with serco on this issue, which they seem to close by sending me a "troubleshooting eportal performance" document, even if I start the call with I have tried the info in the troubleshooting document....
Currently I have several tickets open with no sign of serco getting in touch with me. Not a good state of affairs.