For info, this was the original solution from Capita:
Thank you for your query. Alot of schools have reported this problem since upgrading, please could I ask you refer to the following:
Solution Ref: KB31300
Workstations do not perform automatic upgrade after the SQL Database upgrade
·****** Workstations do not perform automatic upgrade after the Database upgrade.
·****** Workstations not upgrading to latest version
·****** When running SIMS .net on a workstation it does not automatically upgrade and SIMS .net remains at the old version.
·****** SIMSLoad.exe is present and correct in the shortcut for SIMS .net
AFFECTED PRODUCTS AND VERSIONS
SIMS .net Installation & Upgrade
Correct or add the line in the SIMS.INI to point to the correct location of the SETUPS folder. The SIMS.ini file is located in the Windows folder (C:\Windows).
Remove and Re-install SIMS .net on the affected workstations. For further details, please see KB25581
RM CC3 ONLY
Please refer to Solus Overview open the technical guide and search for HKEY.* This shows what access is needed.
In addition, write access is needed to Documents and Settings\All Users\Start Menu\Program Files\SIMS Applications for short cuts.
NB: CC3 may need an install package to allow these to be added - for further details please refer to RM.
Run SIMSLoad.exe from the SIMS .net folder (C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe)
The SIMS .net shortcut on the machine is missing the SIMSLoad.exe from the target i.e.
"C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe" "C:\Program Files\SIMS\SIMS .net\Pulsar.exe"
The following line from the SIMS.INI, that references the SETUPS folder, is either missing or pointing to the wrong location.
If it is missing, it is because the workstation has been setup by running the installation files individually i.e.
If it is setup this way then certain lines are not added to the SIMS.INI.
Ensure that new workstations are set up for SIMS using S:\SIMS\SETUPS\SIMSInst.exe
The comment that lots of schools have experienced this infuriates me. We ended up reinstalling Sims on quite a Number of machines for Spring. Surely we shouldn't have to do this. Trouble is, I'm stuck in the middle. As 'Sims person' I'm the one the teachers come to. I provided Capita's solution and am told our set up matches their instructions, but I'm not technical so can't argue the case. Piggy in the middle me!