Individual Reports - crashing - now banging head against wall
Does anyone have any ideas?
We've set up a new SIMS installation at a school with whch we're federated, and I'm trying to set up individual reports containing assessment data.
The reports sometimes preview correctly, but never print, export or upload. More than 50% of the time they don't preview either.
What happens is the progress bar comes up, displays "generating", then as the generation finishes and it's about to preview/print/export, I get a windows Error message "Sims.net has encountered an error and has had to close..."
I've worked through the relevant checklists regarding tables and security settings and random number and all that, and I've tried to generate on three different versions of Word. I'm currently using Office 2003, and that's the only office suite that's installed. It's been most stable this way. It's a VM ware machine running Windows XP, but I've tried it on a physical machine and found the same difficulty.
I've been working on this for three months now, I've missed at least two deadlines, and I'm still no nearer a solution. I could produce a mail merge with results exported from SIMS into excel and then merged into Word, but that's not going to be the best way to have the most up-to-date results and that won't upload to Linked Documents.
I'm seriously struggling with this. I've been doing exactly the same thing at my usual school for the best part of four years without so much as a sniff of trouble, I just can't see what's going wrong.
I maintain that the problem lies with our SIMS install, but I can't get Capita to admit to anything.
Anyone ever come up against anything like this before?