Leaving LA Support and moving to Capita Direct Support?
Despite the 'look' of my username/low post number, I'm actually a reasonably well established member who has created a new username under the direction of senior colleagues who specifically don't want to upset LA colleagues with the enquiry!
As the title suggests, I am looking for stories/pro's/con's from people who may have moved from LA-based SIMS Support to support direct from Capita?
More generally, I would welcome any feedback from anyone else who gets support direct from Capita (whether you have moved from LA support or not). Are they good/bad/indifferent? Do you feel you are getting value for money? How quick are reaction times to issues etc?