Our Finance department have started to set up BACS payments but have hit a brick wall that the LEA say they can do nothing about. Although we are also contacting Capita and RBS again I wondered if there was anyone out there who can help?
The issue they are having is that RBS claim that the file created by FMS that is sent to them is not in the correct format (the LEA says it works fine for Lloyds and the Co-Op). The finance department believe that it is because FMS isn't separating certain data entries with a comma.
Has anyone else encountered this before? I find it difficult to believe that we are the only school in the country trying to make BACS payments to RBS through FMS!