Serco Support being pants?
Is it just me or are Serco support being pants?? I am having very serious issues with my install of it at present, and trying to get anyone to do anything about it is like trying to get blood out of a stone! (In-fact that is probably easier!) I call daily to try and speak to people involved who are never available, I leave messages and no call or emails back, ask for a manager as I am concerned that we won't be able to get results into it on Wednesday and no managers available, they put internal notes on cases but then fail to tell me them when they ask for details in the internal notes etc.
They say they cannot replicate the problems at there end BUT they have seen them occur at our end so its clearly a problem and thus should be looked into and fixed even its at our end, I offer them full and easy access to our live system so they can see it and use it but they never respond to the request.
I usually am favourable with them and happy but this is just taking the biscuit.
To say that the renewal notice is here for it and its un-paid and they have been told it will remain un-paid until they fix this and sort the backlog of cases out isn't working that well anymore (always used to work!)
Is it just me that's having this problem or is it more than me? I am really getting fed up no-one seems to be interested in the problems despite me stressing they are risking the future of students here and the future of the product they do not seem to care (more interested in going home on time or early!)