New SIMS install not letting users log on
Everything seems to be going awry at the moment and the jobs keep piling up! :o
New SIMS server - brand new hardware, Server 2008. We're migrating our existing SIMS setup to the new server.
Our DB manager installed SIMS onto the server and migrated the database. SQL was installed from the Capita disk. We had the devils own job getting it to work but eventually we did after a day and a half of solid work and hair pulling!
We've set up two workstations to access the new server. The problem is this:
No one can login. We get as far as the username and password entry screen but every attempted login is rejected with a "user unable to login, reason 0 (zero)". This happens for any user including sysman.
If we work directly on the server then any user can login as a user and SIMS works flawlessly, so it doesn't appear to be a server or DB issue.
We have raised a support issue with capita which is still open. We've tried their first recommeded set of fixes to no avail. Capita are now head scratching.
The workstations have had all traces of previous SIMS installs removed, firstly via add/remove progs and then a manual deletion of any remaining folders. This is followed by a registry clean, a reboot and a further registry clean before reinstalling. So we're fairly sure there are no remnants of connect files or any rogue registry entries. We've tried all this twice now. All appropriate network drives and connect files point to the right place.
Does anyone have any ideas we can try? I really need to get this fixed today as I'm on holiday for two weeks after today.