E-Mailing Parents From Serco
We have been asked to allow admin staff to contact parents from Serco Facility/ePortal as the need arises [lateness, truancy etc]
We have already been told that ParentMail is not an option and we have been asked to provide an in hous answer. We have successfully tested sending messages to individual E-Mail addresses [great!] However we find that sending to mail lists where there can be anything upto 15 addresses will fail more than 70% of the time.
We found that our Exchange server simply refuses to handle the requests. However we found that we could bounce the messages off our Grid mail server. Serco say that because the individual test works it is not a problem with their software and we should talk to our ISP. Our Grid helpdesk say that they do not support this and we should talk to our software provider [Serco]
Does anyone have this working or have an idea how to get this working?