Sims - Discount due to poor service
Has anyone ever got a discount due to Sims not doing what it says on the tin? I ask this because for the second month our data has been with the escalation team and we have been unable to use one of the facilities for 3 weeks now and 3 weeks last month. I reckon I should be entitled to 6/52 of a discount at least.
I am starting to think that Sims has taken a leaf out of the NHS book whereas they can say your problem is only a week old because they pass you around like when you go to A & E and they move you to another cubicle and the clock resets.
I just phoned them and they haven't even looked at it yet.. AFTER I LOGGED THE CALL A MONTH AGO.