SIMS Attedance Marks Deleted
We successfully ran the September update (which may or may not be related to the problem) last Thursday. Everything appeared to be fine.
The following day almost at 12pm on the dot all of the attendance marks for lessons disappeared from the system. AM and PM marks were fine.
After logging a call with SIMS the only solution that they could come up with was to restore from backup. This worked and everything was back to normal.
Come Friday again, however, and 12pm on the dot we have exactly the same issue. All the marks (apart from AM and PM) have been deleted.
I've checked with members of staff who could be accidentally causing this and have drawn a blank. A call to SIMS is still being followed up.
The only thing I have identified (and I want to make clear that I have no evidence that this is the cause of the problem) is that we have the Keep Kids Safe software running on the server which is the only thing which specifically looks at the attendance marks. After checking logs etc. I have again drawn a blank.
Has anyone had a similar problem, or can anyone suggest what may be causing this?
Thanks in advance for any help!
Marks in Register Deleted.
Did you resolve this issue?
We had something similar happen yesterday and at a loss to see why.
Yesterday morning all marks were added to SIMS. Our Attendants Officer also looked back at last weeks and all fine. Went on to update yesterday afternoons marks and that mornings had gone and as well as Thursdays and Fridays!
SIMS team say that it was down to the academic year change. But we it had been changed by our SIMS manager but had no effect data still gone.
Has anyone one got any ideas?