SIMS Fault Code
Just had the following fault code on SIMS: 7854-0872-4000
Said something about deadlocking but the trusty "Search for a Solution" button tells me no solution could be found.
Anyone shed any light?
P.S. Am I being blind or isn't there anything on the Capita Support site where you can search for Fault Codes? If not, why not? I thought it would be a good idea.
any chance of a screen shot??
Sorry, the lovely person involved click OK and got rid.
What were they doing when they got the error??
Changing some staff details in Personnel.
There is an area on Capita's SIMS SupportNet which lists known fault codes along with associated knowledge base articles.
To access the Hot Topic - Fault Codes page, select Web Support from the top menu and then Hot Topics from the sub menu.
You will then be presented with a list of topics, one of which is Fault Codes.
I've searched the list for you and I'm afraid that fault code 7854-0872-4000 isn't listed (must be a new one!).
I was looking for something like that on Capita's site. It's not exactly well pointed out.
As you said, though, my fault code isn't listed so I can't really follow this further until it happens again and I get more information.