SIMS upgrade backup problem
We have a customer who is using Attix5 backup professional v 4.4 Server Edition (online backup) for a number of schools.
During August, they upgraded DbAttach from version 1.8 to 1.11 for each client and also performed a SIMS upgrade, just before the schools exam results came out. Since August 11th, they haven't been able to do any backup of any client SIMS database, and every client log file has the same error message shown below:
"Error:18:00:01 [SIMS Plugin] The version of DbAttach currently installed (22.214.171.124) is out of date and needs to be upgraded - skipping SIMS database backup"
It is obvious to me that the SIMS plugin is seeing the DbAttach version as 1.1 rather than 1.11. The minimum DbAttach version needed for a successful SIMS backup is 1.2, hence it is not backing up the SIMS database for every school server.
Does anyone know if there is a workaround for this? Is this a problem with just the plugin, or is there something that can be done to adjust the version of DbAttach??
This is fairly urgent, so any help would be appreciated.