Also just got a call back from a fella named Billy on the second line support who was going to run that exact command and confirmed that the Tool is no longer available for general use and is now a technician only tool.
Really nice guy, explained how Solus works and its best practices and really put some of my worries to rest. Was very impressed - first time I have had someone who sounded like they wanted to help.
Does anyone know a way to manually uninstall the Agent?
I have removed it by using the uninstaller however I'm unable to reinstall. No error messages nothing!