SIM's\Capita WTF just a winge
I'll warn you a bit of a rant before I start and I'll go the short version had multiple patches for Exams over the last few months, anyhow off on holiday from about the 1st to 15th July thought I would go before the summer my 50th and had a fair bit on over the summer. Get back multiple emails from LEA and Exams Officer need to install Exams patch 18307 but probably best to do summer upgrade first ok, the information about this and what I needed to do seemed to change about 3 or 4 times, never mind we were going to move the SIM's Server to a new VM in over the summer then upgrade, anyway follow instructions summer upgrade and LEA run the patch after It have done the Diagnostic bit. Exams Officer deletes the manual entries she had done in Marksheet, we must have spent a good few hours sorting all this out. What happens Exams day we end up having to re-enter all this results back in Manually as we have still have an issue with this so was a waste of time doing the initial patch etc.
We also have another set of results into that won't import in on the day we download the Exam files two out of the three subjects are fine but third just won't import in we have a look and can't see the level in the Grade set so presume it is a Basdata issue so onto phone to Exams re-download, try again no joy, phone LEA who have a look oh try the Exam board we say we have tried this but no joy oh try again does anyone get the feeling we are going to be going round and round well your right three more phone calls to Exam board then LEA who to be honest were doing their best final call to Exams board oh a few schools have been having a similar issue theirs a SIM's patch that might work for that sorry but (WTF) phone LEA oh we will have to check, by now its 1.30pm and she still has to print and collate them for the students for 10am Exam officers is nearly in tears then suggest we phone someone we had been speaking to at another school who come up with a way we could get these in manually as we couldn't do it through a Marksheet as it kept giving us an error. So use the method suggested and just manually input these and print these off before we get kicked out of school. Exams Officer gets a phone call that evening their its a and known issue and theirs a SIM's patch cheers but have had to manually do this with advice from another Exams officer.
So cheers Capita rant over feel much better now, as I said this is the short version.