Problem printing cheques from FMS part of SIMS
We have a Samsung CLP-680ND set up for the Admin staff to print to. However, it's refusing to populate pre printed bank cheque runs currently. Capita helpdesk suggested first this was a known problem with a need to close background programmes; that made no difference and they promised faithfully to get back to our Bursar yesterday with a resolution. No joy.
Rang them again this morning again receiving a promise of a return call within the hour. Here we are two and a half hours later no return call - Grr!