Linked documents not opening Word, prompt to Save instead
Our SEN manager has discovered how to link Word documents into the SEN Detail page of student records (panel 3, Basic SEN Details). This worked fine on her PC, but when she demonstrated it to someone on another PC, instead of the document opening in Word, it prompted to Save in some semi-random folder. The sub-window has two buttons, View (to open in read-only) and Open (to open editable) - both fail the same. I've checked this out and a moderate number of our PCs do this. It certainly seems to be a property of the PC, not the user, and re-installing SIMS client doesn't seem to help. My next thought was to verify that documents open correctly on a double-click (outside of SIMS) - this works fine on all the PCs.
Now I've run out of ideas and I haven't got a clue how the linkage functions. I suspect the same problem would occur with any linked documents in SIMS - except that as far as I am aware, no one else is doing this (they haven't complained to me, anyway). The problem is spoiling SENs strategy to deploy information, because she doesn't want people saving documents all over the place, to read them - this increases the risk of out-of-date information persisting.
I'd be grateful for a clue on where to look for this!
PS: using Office 2007 and seeing the problem on WinXpPro.