Capita Support Desk Ticket Issues - 28th Sep
We are experiencing some difficulties with our new Dynamics service desk software in that it is "losing" cases & customer updates to cases. Now that we are aware of this problem we are running reports to find these missing items.
The service desk will be working this weekend to clear any backlogs and the MIS team will be working to try and eliminate the problem.
Should you feel that your case has not had the attention that it should please email the appropriate desk manager details of which can be found in SupportNet's "Sticky Items".