ePortal & Results - Errors

[mark80]

Hi

Over the past few weeks we have been having reports from teaching staff saying that the results bitlet on ePortal is not showing anything - even though we know for a fact they are there.

I asked our network guys to look into this and they have sent me the error log with EventID 131

Event Type: Error
Event Source: Facility Data Server
Event Category: None
Event ID: 131
Date: 27/06/2007
Time: 08:52:53
User: N/A
Computer: SQL
Description:
Exception thrown in function: HandleGetRecords(), place holder 13 object 2067 Query Details:getrecords format=short type="activeresulttemplates" titles="id""name""examcodes""examnames""examreadon ly""compcodes""compnames""compdescrips""critcodes" "critnames"
"critdescrips""matchtype""controltype""datatype""a ccgroup""accclass""accmodule""accindividual""accco urse""startdate""enddate" exprs="id""name""examsets.exam.code""examsets.exam .name""examsets.readonly""examsets.component.code"
"examsets.component.name""examsets.component.descr ip""examsets.crittype.code""examsets.crittype.name "
"examsets.crittype.descrip""matchitemtype""control type""datatype""accgroup""accclass""accmodule""acc individual""acccourse""startdate.text""enddate.tex t"
sortexpr="name" >

These errors are appearing at least 2 times a day at various times and are fixed by restarting ePortal

Is this a known issue? Is there a fix?

Mark

[monkeyx]

There are a couple of Eportal patches on the Serco web site relating to Results bitlet issues, have they been applied.

We are having a wider issue with assessment entry in Eportal that is being investigated by Serco. So will let you know when we get some feedback on that.

[ChrisJ]

I've seen this error occur at quite a few of our schools (Sometimes at least 10 times per day). In one case it mainly seemed to occur around the times of their AM & PM roll calls, in others it was when they were doing assessment things.

I'm not aware of any fixes yet.