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MIS Systems Thread, Change Default Recipients Sims In Touch in Technical; We have Sims In Touch installed today and one of the defaults is to include parents on Behaviour reports submitted. ...
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    glennda's Avatar
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    Change Default Recipients Sims In Touch

    We have Sims In Touch installed today and one of the defaults is to include parents on Behaviour reports submitted. We don't want to leave it to the staff to untick the option

    Does anybody know how to remove them from the default recipients selected?

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    vikpaw's Avatar
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    I think, that's a behaviour notification, so goes to all linked adults by default when you hit send. Can you untick all methods for contacts in the Module Setup | Default Communications Method for behaviour?
    Otherwise just delete/disable the template for that message type so it has to be done manually?
    You can use a behaviour alert, to automatically inform internal recipients so you might not need to send notifications at all.
    Check though, i may be mistaken.

  3. Thanks to vikpaw from:

    glennda (20th March 2012)

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    glennda's Avatar
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    I'll take a look cheers vik!

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    glennda's Avatar
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    Quote Originally Posted by vikpaw View Post
    I think, that's a behaviour notification, so goes to all linked adults by default when you hit send. Can you untick all methods for contacts in the Module Setup | Default Communications Method for behaviour?
    Otherwise just delete/disable the template for that message type so it has to be done manually?
    You can use a behaviour alert, to automatically inform internal recipients so you might not need to send notifications at all.
    Check though, i may be mistaken.
    I only get Default commuication methods for parents such as email etc not for individual items such as behavior. From Template manger I don't seem to have an option.

    I guess I could try removing the ability to send email message from Class Teacher But I Don't want to break it!

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    vikpaw's Avatar
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    This is from the manual, the picture makes it look like you get defaults per type of message, panel 5.
    Maybe it's new in Spring.
    Setting Default Communication MethodsWhen you create a message and select the intended recipients, their default
    method of communication is selected automatically. This section describes
    how to set the default method of communication for each role in the school
    using the Defaults - General panel.
    The following panels on the InTouch Setup page enable you to define
    separate communication defaults for the corresponding message types:
    Defaults - Behaviour Notification
    Defaults - Exam & Student Timetable
    Defaults - Unexplained Absence
    Defaults - Late Notification
    Defaults - Exam Reminder
    07| Setting Up Emergency Alert Notifications, the Default Communication Method and SMS Matching
    Managing Communications using InTouch 119
    Where a particular message type enables you to define separate defaults,
    the options selected in these panels take precedence over those selected in
    the Defaults - General panel. For example, if you indicate in the Defaults
    - General panel that Staff should receive correspondence via Internal
    Messaging but in the Defaults - Unexplained Absence panel you
    indicate that they should receive Email correspondence, the option(s)
    selected in the Defaults - Unexplained Absence panel takes precedence
    for this message type only. Therefore an email will be sent for this message
    type. For all other message types, unless over-ridden by the settings in the
    five additional panels named above bottom five panels of this page, the
    default communication method is taken from the Defaults - General panel.
    1. Select Tools | InTouch | Module Setup to display the InTouch Setup
    page.
    2. Click the Default Communication Methods hyperlink to display the
    Default Communication Methods panel.
    3. For each staff Role, select the radio button that indicates the default
    method of communication you wish to use.
    07| Setting Up Emergency Alert Notifications, the Default Communication Method and SMS Matching
    120 Managing Communications using InTouch
    If a mistake is made while defining the default communication methods,
    click the Undo button to revert to the settings as they were the last time
    this page was saved.
    4. For the remaining panels on this page (the names of which are listed at the
    top of this section), select the check box relating to the preferred method(s)
    of communication for messages of that type.
    5. Once the required communication methods have been set, click the Save
    button to save the changes.

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    glennda's Avatar
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    Somebody things they have not installed the latest version and we are a step behind - Just trying to get hold of support now

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    glennda's Avatar
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    It appears to be new in the spring release. I've unticked the option in the module setup but they still appear in the list as ticked for email but unticked for options

    I would rather they didn't appear at all. As the student appears also.

    Toby

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    vikpaw's Avatar
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    Sucks. Can you disable the template for that message type or does that not help.

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    glennda's Avatar
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    Template doesn't give you the option to choose staff just edit text etc

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