[SIMS] SupportNet Down?

[Rawns]

Can anyone get into SupportNet this morning, or is it just me who's having problems?

[Mcshammer_dj]

I can't get there either, get to login screen then get an error

Perhaps they have applied an upgrade to their site and need to now withdraw it due to "unexpected" errors

[Rawns]

Thanks @Mcshammer_dj, glad I'm not the only one having issues.

Wanted to see if they managed to re-release the Spring upgrade. Guess I'll put that on hold until later.

[Mcshammer_dj]

Back up now and there is your answer @Rawns


We are investigating a new issue that has been reported by a school and so we are not going to re-issue the SIMS 2012 Spring Release today. We have assembled a team to work on the issue this weekend with a view to releasing by close of play Monday 19th March.


If you have any questions about the above, please feel free to email me on Jonathan.wood@capita.co.uk if you want to discuss this further.

[Rawns]

Great. It's like Amateur Night at the Apollo over there....

[vikpaw]

It's been down all weekend. I updated the second Spring Release thread with info.

[matt40k]

It's working here, but it directs you, once your logged in, to /auser which doesn't work but if you remove the a from it it works ok. Weird eh? Or is this just me?

[Sivadam]

Back up now and there is your answer @Rawns
We are investigating a new issue that has been reported by a school and so we are not going to re-issue the SIMS 2012 Spring Release today. We have assembled a team to work on the issue this weekend with a view to releasing by close of play Monday 19th March.
If you have any questions about the above, please feel free to email me on Jonathan.wood@capita.co.uk if you want to discuss this further.

Tee Hee!
I posted that info on here on Fiday in the Sticky Thread!

Hmmmmmm.....
A further delay in releasing the Updated Spring Release due to another Support Case.
One wonders if it is 'owt to do with mine ..........

[vikpaw]

Except @Mcshammer_dj told us the useful bit re expected delivery date

[Sivadam]

... with a view to releasing by close of play Monday 19th March....

That is the bit I posted on SupportNet last Friday but omitted here! One has to prioritise SupportNet doesn't one? Can't leave all the nuggets here!

SupportNet Post, Friday 16th March at 10.12pm:

Hmmmmmm.....
A further delay in releasing the Updated Spring Release due to another Support Case.
One wonders if it is 'owt to do with mine ..........

It'll give our Staff a respite from deploying (or re-deploying) upgrades.

An extra day to pursuade 'em all to get those laptops logged on to the network and leave 'em there ready for the appointed deployment time!
A lot of 'em won't tho'!

No - it wasn't me that crashed SupportNet later that night/following morning!

[vikpaw]

It's rather vague on supportnet, focussing more on self-congratulation.
If it wasn't posted here, you can't gloat about it!