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MIS Systems Thread, Spring 2012 release in Technical; Originally Posted by SouthCoastSaint We have a small number (29) of machines that we have not managed to deploy yet ...
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    Quote Originally Posted by SouthCoastSaint View Post
    We have a small number (29) of machines that we have not managed to deploy yet (Solus 3 has been deploying since Thursday am, and we still have some machines outstanding). Now we find we are unable to do this as the upgrade has been withdrawn. IT Technician is looking for a workaround as the teachers affected can't use Sims at mo.
    Contact Capita, they've re-authorise it for you, they've done it for us

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    @fiza - that's what we say too, do the upgrade as "SA" - the network manager doesn't need to have a login to SIMS then, then the data manager can do the rest - our document has the bit about importing the fileset, suprised it was missing from Capita's document, was excepting it after Importing the latest versions of SIMS .net reports

    Mmm... I think a note about manually import a fileset would be better then a release. The issue with Assessment could be done as an application patch, schools could then either update again, download the SIMSClientUpdateSetup.EXE and put it in the setups directory or if it's solus3, apply another package.

    Quote Originally Posted by PhilNeal View Post
    Vik - you are right about Matt's state of preparedness.
    One for the PDR

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    Quote Originally Posted by matt40k View Post
    Contact Capita, they've re-authorise it for you, they've done it for us
    I asked that very question and was told that this is not possible!

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    Quote Originally Posted by matt40k View Post
    @fiza - that's what we say too, do the upgrade as "SA" - the network manager doesn't need to have a login to SIMS then, then the data manager can do the rest - our document has the bit about importing the fileset, suprised it was missing from Capita's document, was excepting it after Importing the latest versions of SIMS .net reports
    We run the upgrades in schools using the SA details and then we import the fileset into every school shortly after using CentraStage. Works a treat for us.

    Does an upgrade through SOLUS3 import the fileset? You have to provide the SA details in SOLUS3 when adding the SIMS database info, so wondering if it's not imported upgrading this way?

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    No, SOLUS3 doesn't currently import fileset, I've asked and it's on the list, but I've not poke them too much for it as it isn't too bad a job.

    I did raise the issue that SA user can't import the fileset and was basically told it would be a security hole if it could, which actually, it would be so I agree with them.

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    Quote Originally Posted by RichardDennett View Post
    I still have not found a way around this yet.
    Quote Originally Posted by SouthCoastSaint View Post
    Mike - agree totally. (Richard above is our IT expert here). Why on earth can't they put a huge warning not to take the release if you have not already done so, but leave it available in Solus 3 for those in our position?!
    I have received confirmation from Phil Neal that the original release can be re-issued to us. You should request the same from the Support Team.

    Thanks Phil.
    Last edited by Sivadam; 13th March 2012 at 09:25 PM.

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    I would like to publicly thank Phil Neal and the Support Team at Bedford for the excellent support that we have been given in getting SOLUS3 working to deploy the re-issued Spring Release.
    All being well, deploying the updated release once it is available will now, hopefully, be seemless!
    I must add that most of our problems were caused, not by withdrawing the original release (inconvenient though it was!), but by a failure on our part to follow though with SOLUS3 for the past few upgrades.

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    Hmmmmmm.....
    A further delay in releasing the Updated Spring Release due to another Support Case.
    One wonders if it is 'owt to do with mine ..........

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    This is what happens when the release manager at Capita is allowed time off

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    It'll give our Staff a respite from deploying (or re-deploying) upgrades.
    An extra day to pursuade 'em all to get those laptops logged on to the network and leave 'em there ready for the appointed deployment time!
    A lot of 'em won't tho'!

    Did you get your SIMS Spreadsheet Timetable prints sorted Matt? Complicated innit?

    Last edited by Sivadam; 16th March 2012 at 11:06 PM.

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    Are there actually any details or a new release date? SupportNet is not loading

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    @Sivadam yer, simple thanks to you. Much better then what the helpdesk said - they said would have to use the report engine!!
    @vikpaw once you've entered your password, change the web address to The page cannot be found - worked for me yesterday. And no, no more info

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    Quote Originally Posted by matt40k View Post
    @Sivadam yer, simple thanks to you. Much better then what the helpdesk said - they said would have to use the report engine!!
    @vikpaw once you've entered your password, change the web address to The page cannot be found - worked for me yesterday. And no, no more info
    Did you see what the URL auto resolved to?!
    It's funny that you have an "a" prefixed to 'user' and 'home.asp' , aside from that, i'm getting to that page and it's saying that the page is incorrect.
    where's @PhilNeal when you need him?

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    Just had confirmation SupportNet is down.
    Also, the team is working over the weekend, to try and get the newly fixed release ready for COP Monday.

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    Still no SupportNet, starting to get worried... where will we go for support?



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