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MIS Systems Thread, Nova T4 - error with Proof Print in Technical; When trying to access the Proof Print routine we are getting the following error message: Divide By Zero or Overflow ...
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    Nova T4 - error with Proof Print

    When trying to access the Proof Print routine we are getting the following error message:

    Divide By Zero or Overflow Error

    This only occurs when trying to Proof Print from the "Timetable > Selection" menu - don't seem to get the error anywhere else where Proof Print is available. Rolling back to previous year's archive repeats the same error - which is new and only started occurring after 29th Feb.

    Ideas anyone?

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    Quote Originally Posted by jdhfog View Post
    When trying to access the Proof Print routine we are getting the following error message:

    Divide By Zero or Overflow Error

    This only occurs when trying to Proof Print from the "Timetable > Selection" menu - don't seem to get the error anywhere else where Proof Print is available. Rolling back to previous year's archive repeats the same error - which is new and only started occurring after 29th Feb.

    Ideas anyone?
    @jdhfog

    There are a couple of known issues:

    KB584 - General Protection Fault, Illegal operation, Divide by 0 or Overflow Error when Proof printing from Nova-T4


    Created 14/05/2002
    Last Updated 01/02/2010


    Affected Products NOVA-T4
    SIMS .net Academic
    SIMS .net Reporting
    Notes
    SIMS Nova-T4 (All versions)

    In this solution, where a path for SIMS is given, N: denotes the drive letter on which the SIMS applications run.

    When selecting to Proof Print timetables any of the following errors can occur: General Protection Fault, Illegal operation, Divide by 0 or Overflow Error.


    Divide by Zero


    NTVDM

    Additional Notes
    If none of the files are 0 bytes please delete the file which represents the type of printing you are doing. For example if printing student timetables delete the PT_STUD.DDA - Student Timetables.


    Where problems arise when printing timetables through Reports | Print Timetables in SIMS .net, the PT files relevant to this are in the N:\SIMS\SNOVA\NOVAT directory.
    (The ones for printing in Nova-T4 are in the \SNOVA\NOVAT\DATA directory.)

    Advice
    1. It is necessary to find out whether there are any PT_*.DDA files that are 0 bytes in length.

    2. In Windows Explorer these can be found in the N:\Sims\Snova\NovaT\Data\ folder. These are:-

    a. PT_SEL.DDA - Selection Timetables
    b. PT_STUD.DDA - Student Timetables
    c. PT_GRP.DDA - Group Timetables
    d. PT_TCH.DDA - Teacher Timetables
    e. PT_YEAR.DDA - Year/Band Timetables
    f. PT_ROOM.DDA - Room Timetables

    3. Any such files need to be deleted, as they will be regenerated correctly the next time the Proof Print routine is run in the programme.

    which is the old one and :

    KB112431 - 5143-9465-8000 - Attempted to divide by 0: system divided by 0 exception when printing timetables


    Created 24/08/2011
    Last Updated 24/08/2011


    Affected Products Curriculum Reports
    SIMS .net Academic
    SIMS .net Reporting
    Notes
    5143-9465-8000 - Attempted to divide by 0: system divided by 0 exception.


    Printing timetables via SIMS .net | Reports | Timetables


    Select date and select students.


    Error occurs.

    Advice
    This error can occur when attempting to print timetables for an incorrect date range.


    When you change the effective date on the Student/Teacher timetable screen, ensure you press the 'Refresh' button.


    Simply changing the date using the calendar will not refresh the list of students/teachers.
    Hopefully one of those will sort the issue out.

  3. Thanks to vikpaw from:

    jdhfog (6th March 2012)

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    Thanks - that seems to have cleared it.

    Here's to the next time!

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    Quote Originally Posted by jdhfog View Post
    Thanks - that seems to have cleared it.

    Here's to the next time!
    Which was it?

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    We had a 0 bytes DDA file ... cleared it out. Then got moaned at as all the print layouts had to be reset! Cheers for help.

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    Are you new to SIMS or just EG? Those solutions are on Capita's SupportNet website, it will be well worth signing up if you're not already a member.

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    We're not a SIMS school - but do use NovaT (but soon to dump it) - my predecessor was on the SupportNet, but I'm not as never needed it.

    The other thing - I knew I'd get a quicker answer coming on here than onto there ...

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