[SIMS] Solus 3 3.4.107.1 upgrade fails on the deployment service part

[ianswalker]

Hi all

When deploying the latest Solus 3 update on some 64bit servers the upgrade fails with an unknown error.
Looking at the application part of the event viewer gives the message: 'Product: SOLUS 3 Deployment Service -- This is a 64-bit operating system. Please use the x64 version of this installer. '

I have talked to Capita who say the problem needs to be refered to the developer but this has happened before. Any ideas as to what is going on.


Ian

[matt40k]

Stupid question, where is SOLUS3 and all it's bits installed to? C:\program files (x86)\solus 3?

[ianswalker]

Solus 3 and its bits are installed in c:\Program Files\Solus i.e a 64-bit installation.
However the Solus 3 database command folder is in c:\Program Files (x86)\Solus

[matt40k]

Sounds fine to me. Are you doing it via SOLUS3 the update? Have you tried redownloading the packages? On SOLUS3 what does it say your server arch is? 64bit?

Assume you've logged it with Capita - anything useful from them?

[ianswalker]

The Server architecture is Windows 2003 R2 64-bit.
I'll try re-downloading the package.
Previous Solus 3 updates have worked OK

Ticket logged with Capita but as yet no response

[ianswalker]

Latest update after Capita have had a look at the problem. The cause of the failure to update the Solus to.3.1.107 is extra entries in the
Solus3_deployment_database which incorrectly tell the deployment service updater to use the x86 installer rather than the x64 version.
Removing these offending entries using SQL 2008 management studio then allows the update to proceed without error.
However Capita don't know why these entries get there in the first place. Hopefully we will have an answer to that soon.