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MIS Systems Thread, Sims Communication Log in Technical; Is anyone out there using Sims communication Log? We are trying to use it to keep track of students communication ...
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    MACIT's Avatar
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    Sims Communication Log

    Is anyone out there using Sims communication Log?

    We are trying to use it to keep track of students communication (phonecall from home to home, comments from Heads of year) etc etc etc

    The logic of Sims communication log seems to be escaping me as it does seem to function in any logical way - either that or its just plane broke.

    Does anyone use any other software for this?

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    Quote Originally Posted by MACIT View Post
    Is anyone out there using Sims communication Log?

    We are trying to use it to keep track of students communication (phonecall from home to home, comments from Heads of year) etc etc etc

    The logic of Sims communication log seems to be escaping me as it does seem to function in any logical way - either that or its just plane broke.

    Does anyone use any other software for this?
    The two people on this thread. Communications Log

    There are a few threads on the SupportNet forums regarding this.

    We don't use it, and generally i've heard it doesn't quite do what people require of it.

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    matt40k's Avatar
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    Quote Originally Posted by Capita Propaganda
    Did
    you know about... the communications log and emergency alert in SIMS?

    In this short video,
    Natasha Marsh, SIMS Product Manager, demonstrates how to keep a communication
    log within SIMS of the conversations with parents as well as the emergency
    alert feature which allows you to send urgent messages between staff. View
    the demonstration of the communications log and emergency alert
    feature.

    Either it's good timing or Capita are reading EduGeek

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    We use it. Find it quite helpful to follow up actions and get a complete idea of what events have happened with students.
    Ideally staff log a BMR, action a followup, inform parents, complete the log. Then we can track it all.

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    Quote Originally Posted by pubgrub277 View Post
    We use it. Find it quite helpful to follow up actions and get a complete idea of what events have happened with students.
    Ideally staff log a BMR, action a followup, inform parents, complete the log. Then we can track it all.
    I haven't managed to implement it successfully, as it doesn't seem to display any links between children and adults. So Dave Smith rings re his son John Smith and 3 Dave Smiths are offered. Too much risk of picking the wrong one.

    This also happens when scheduling reports (get offered ALL people in Sims but no role indicated for them), and also linked adults on SEN. Capita have not adjusted their software since AD brought many mord people in as users of the system.

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    pubgrub277's Avatar
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    Yeah, that's a change that would dramatically improve the use of the log. I have to insist that staff ensure they link it to the student (rather than just a parent for that very reason) so that we can always find the correct records.

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    MACIT's Avatar
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    I have now made headway with this and my only remaining issue is that of reporting - I have created a custom report to show entries for a student which works ok but i cannot get it to report on Confidential Entries, It seems just to miss them out despite the fact i have permission to view them.

    Any thoughts anyone?

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