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MIS Systems Thread, 4matrix update issues in Technical; Hi guys, anyone else having issues updating to the new version of 4matrix 3.0.0.1? Even as admin keeps coming back ...
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    4matrix update issues

    Hi guys, anyone else having issues updating to the new version of 4matrix 3.0.0.1? Even as admin keeps coming back saying it cannot run the update which has never been a problem in the past?

    Cheers

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    Not sure how many people use it. I don't, so no clue, but i may know a man that does
    @Mike_Bostock

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    Version 3 of 4Matrix has a good few changes from the last version, mostly the appearance and menu system but also several low-level improvements. Version 3.0.0.1 corrects a few issues found, but problems updating were not amongst them. The thing to check is permissions on the application folder so that the small update exe file can run. If need be, define a custom temp folder in the 4Matrix Network Manager application and give it full permissions. Check too that if you use a shortcut it goes to Launcher.exe rather than to 4Matrix.exe. Also see the FAQs and if it is still an issue please come on Live Support at 4Matrix | Professional tools for school leaders and we will sort it out for you.
    Last edited by Mike_Bostock; 16th February 2012 at 09:01 PM.

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    Quote Originally Posted by Mike_Bostock View Post
    Version 3 of 4Matrix has a good few changes from the last version, mostly the appearance and menu system but also several low-level improvements. Version 3.0.0.1 corrects a few issues found, but problems updating were not amongst them. The thing to check is permissions on the application folder so that the small update exe file can run. If need be, define a custom temp folder in the 4Matrix Network Manager application and give it full permissions. Check too that if you use a shortcut it goes to Launcher.exe rather than to 4Matrix.exe. Also see the FAQs and if it is still an issue please come on Live Support at 4Matrix | Professional tools for school leaders and we will sort it out for you.

    Hi,

    We've had problems with clients updating - just been a few at a time as not all staff use it but defo a permissions thing as if I run it remotely using Impero as an admin it updates fine.

    We have set a custom temp folder etc and seemed fine before.

    Have updated most staff who use it manually now over the last week or so but guessing will have same problems with the next update.

    J

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    Quote Originally Posted by Jaymate View Post
    Hi,

    We've had problems with clients updating - just been a few at a time as not all staff use it but defo a permissions thing as if I run it remotely using Impero as an admin it updates fine.

    We have set a custom temp folder etc and seemed fine before.

    Have updated most staff who use it manually now over the last week or so but guessing will have same problems with the next update.

    J
    Hello Jay. Most support calls we get are to do with not putting correct proxy server settings into the 4Matrix Network Manager application, followed by not allowing the application to run exe files within its folder or the temp folder, then problems to do with blocking our update site. i.e. the majority of reported problems are network settings issue - but yes, people do find bugs too - for which we are grateful for the feedback.
    However it is the case that we lose a fair percentage of conversions from free trials to taking out a licence - even with a free helpline and remote support - due to it being an installed SQL networked application like SIMS or CMIS, and with school leaders being put off by these technical issues, even though most are easily resolved.

    This is one very good reason for us thinking of moving to a web-based version, despite the many advantages that I can see to having the whole application working in the school in a controlled environment.
    I would love to know what network managers think about this. From our angle, it is hard to know what to do to make it easier to install and get working, but I am aware that several suppliers are moving away from a school-maintained approach to a web environment for this and other reasons. When we set up a trial we ask for the details of the network manager in order to make initial contact and offer to help with installation and setup, but we don't always get this information.

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    Found this thread when Googling for an update failure. We solved it by starting a client (you can get around the need for an update by finding the install folder and starting 4Matrix.exe) and reading the 'Help - About' information. In there, you'll find the username associated with the updates. Log in as this user and they should work. Bit annoying, but there you go.



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