+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 20
MIS Systems Thread, Discover - System hangs on transfer in Technical; Using Discover for the first time, I've created some Discover aspects. However, after logging in to the configuration utility and ...
  1. #1

    Join Date
    May 2011
    Location
    Luton, Bedfordshire
    Posts
    21
    Thank Post
    6
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Discover - System hangs on transfer

    Using Discover for the first time, I've created some Discover aspects. However, after logging in to the configuration utility and clicking "Transfer", the system hangs with the message "Transfer requested - waiting for service". I've left it going all day, but nothing has happened.
    What am I doing wrong?

  2. #2
    Sivadam's Avatar
    Join Date
    Feb 2009
    Location
    Dronfield - Derbyshire
    Posts
    1,449
    Thank Post
    136
    Thanked 208 Times in 175 Posts
    Rep Power
    54
    Try Stopping and then re-starting each of the Discover Services.
    It may say that the Services are running but, at first install, they may not actually be.

  3. #3

    matt40k's Avatar
    Join Date
    Jun 2008
    Location
    Ipswich
    Posts
    4,375
    Thank Post
    368
    Thanked 635 Times in 517 Posts
    Rep Power
    157
    Check the logs - details in the manual. We found we had set it as the network service (which is the default\recommend), which doesn't exist in Windows Server 2003\XP (doh!) so the service account and SIMS user needs changing to SYSTEM.

  4. Thanks to matt40k from:

    mattgrimley (29th November 2012)

  5. #4

    Join Date
    May 2011
    Location
    Luton, Bedfordshire
    Posts
    21
    Thank Post
    6
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Re-installed Discover from scratch - this seemed to do the trick, and all seems to be well now.

  6. #5
    Superade's Avatar
    Join Date
    Oct 2008
    Location
    Truro
    Posts
    18
    Thank Post
    0
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by matt40k View Post
    Check the logs - details in the manual. We found we had set it as the network service (which is the default\recommend), which doesn't exist in Windows Server 2003\XP (doh!) so the service account and SIMS user needs changing to SYSTEM.
    I've got Discover installed on a load of XP machines which don't have any issues doing the transfer with it using 'Network Service' So that is not the issue necessarily. I have had this issue in 2 different schools now and the transfer refuses to happen with any of the settings.... A Mystery.

  7. #6
    phughes's Avatar
    Join Date
    Oct 2007
    Location
    Burnley
    Posts
    77
    Thank Post
    11
    Thanked 4 Times in 2 Posts
    Rep Power
    14
    Hi guys,

    I've just installed discover and am struggling with getting the data to transfer. It has now been saying "Transfer Started" for about 4 hours, which I don't think is right somehow.

    I've looked for the transfer log file, but can't find it in app data. We're still on Server 2003. Any ideas?

    Cheers,
    Pete

  8. #7
    Superade's Avatar
    Join Date
    Oct 2008
    Location
    Truro
    Posts
    18
    Thank Post
    0
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    I was using the Discover Spring 2011 which was giving me the problem I've since used the Discover Autumn 2011 without an issue so far. The schools I had the issues with were all running 7.142 so I suppose it might make sense. I haven't tried it again on one that's previously failed yet.

    I have sent a log file to Capita and they replied with:

    Thank you for sending in your log file. Please ensure that the versions of SIMS Discover and SIMS.net match, e.g. both are Autumn 2011 release. We do not test all permutations of versions and therefore do not support mismatched installations as we cannot guarantee that they will work.



    If you require the installer for Discover, the installation for Discover Autumn 2011 is currently available for download via the following URL;
    Last edited by Superade; 13th January 2012 at 03:49 PM.

  9. #8

    matt40k's Avatar
    Join Date
    Jun 2008
    Location
    Ipswich
    Posts
    4,375
    Thank Post
    368
    Thanked 635 Times in 517 Posts
    Rep Power
    157
    Quote Originally Posted by phughes View Post
    Hi guys,

    I've just installed discover and am struggling with getting the data to transfer. It has now been saying "Transfer Started" for about 4 hours, which I don't think is right somehow.

    I've looked for the transfer log file, but can't find it in app data. We're still on Server 2003. Any ideas?

    Cheers,
    Pete
    C:\Documents & Settings\NetworkService\Local Settings\Appdata\Discover

  10. #9

    matt40k's Avatar
    Join Date
    Jun 2008
    Location
    Ipswich
    Posts
    4,375
    Thank Post
    368
    Thanked 635 Times in 517 Posts
    Rep Power
    157
    Quote Originally Posted by Superade View Post
    If you require the installer for Discover, the installation for Discover Autumn 2011 is currently available for download via the following URL
    Delete the url and the password muppet before Capita makes into Capita pens. (If Capita are reading this, I need a new pen please as nasty people keep stealing mine).

  11. #10
    phughes's Avatar
    Join Date
    Oct 2007
    Location
    Burnley
    Posts
    77
    Thank Post
    11
    Thanked 4 Times in 2 Posts
    Rep Power
    14
    Right, found the the log file. I was looking for a "transfer" log file. But it is within the Discover.Warehouse.Service.log.

    Now I get the message, "Transfer failed! See log file for details".

    Getting an error with extra data?!

    <message>There was an error transferring the data between the SIMS and Discover databases!</message><exception type="System.ApplicationException" message="Unexpected additional data received having 2 columns with names from region_code to region_name!"><stackTrace> at Discover.Warehouse.TransferAgent.Transferor.TryExe cute()</stackTrace></exception></logItem>

  12. #11
    Superade's Avatar
    Join Date
    Oct 2008
    Location
    Truro
    Posts
    18
    Thank Post
    0
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by phughes View Post
    Right, found the the log file. I was looking for a "transfer" log file. But it is within the Discover.Warehouse.Service.log.

    Now I get the message, "Transfer failed! See log file for details".

    Getting an error with extra data?!

    <message>There was an error transferring the data between the SIMS and Discover databases!</message><exception type="System.ApplicationException" message="Unexpected additional data received having 2 columns with names from region_code to region_name!"><stackTrace> at Discover.Warehouse.TransferAgent.Transferor.TryExe cute()</stackTrace></exception></logItem>
    Which version of Sims are you running and which version of Discover are you installing??

  13. #12
    phughes's Avatar
    Join Date
    Oct 2007
    Location
    Burnley
    Posts
    77
    Thank Post
    11
    Thanked 4 Times in 2 Posts
    Rep Power
    14
    SIMS 7.142

    Discover 7.138.1.2

  14. #13
    Superade's Avatar
    Join Date
    Oct 2008
    Location
    Truro
    Posts
    18
    Thank Post
    0
    Thanked 4 Times in 4 Posts
    Rep Power
    12
    Quote Originally Posted by phughes View Post
    SIMS 7.142

    Discover 7.138.1.2
    Try using DiscoverAutumn2011-7142.zip off Capita then. As I said above it solved my issues and I had exactly the same error as you got.

  15. Thanks to Superade from:

    phughes (16th January 2012)

  16. #14
    phughes's Avatar
    Join Date
    Oct 2007
    Location
    Burnley
    Posts
    77
    Thank Post
    11
    Thanked 4 Times in 2 Posts
    Rep Power
    14
    Ah yes. I did read that.

    Could you possibly PM me the link?

    Cheers,
    Pete

  17. #15
    cf23's Avatar
    Join Date
    Mar 2008
    Location
    Bromley
    Posts
    22
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    I had similar issue....altered the timeout to values ="1500" in the Program Files...\SIMS...\Discover Services...Discover.Warehouse.Service.exe.config - this worked for me!
    Carol

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. Dell D510 hangs on startup
    By thom in forum Hardware
    Replies: 2
    Last Post: 6th February 2008, 05:31 PM
  2. SIMS (Aug 2007) System Manager on Vista
    By enjay in forum MIS Systems
    Replies: 2
    Last Post: 3rd October 2007, 11:16 AM
  3. Replies: 4
    Last Post: 11th January 2007, 02:47 PM
  4. CC3 Workstations seem to hang on logoff
    By Mintsoft in forum Windows
    Replies: 3
    Last Post: 27th February 2006, 03:33 PM
  5. Replies: 6
    Last Post: 20th October 2005, 06:48 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •