+ Post New Thread
Results 1 to 7 of 7
MIS Systems Thread, SIMS support in Technical; Just a licensing question. Our LA hold the overall license for the county and insist that all calls go through ...
  1. #1
    Hedghog's Avatar
    Join Date
    Jul 2006
    Location
    North Wales
    Posts
    194
    Thank Post
    35
    Thanked 17 Times in 16 Posts
    Rep Power
    36

    SIMS support

    Just a licensing question. Our LA hold the overall license for the county and insist that all calls go through them which is a bit of a pain as we are setup differently from the other schools in the area. Is this true or can we go direct to capita for support.

    Cheers

  2. #2
    Mcshammer_dj's Avatar
    Join Date
    Feb 2007
    Location
    Portsmouth
    Posts
    908
    Thank Post
    35
    Thanked 154 Times in 125 Posts
    Rep Power
    54
    If you want direct support you would need to opt out of LA support and enter a direct contract with Capita,

  3. #3
    BatchFile's Avatar
    Join Date
    Aug 2007
    Location
    Cumbria
    Posts
    948
    Thank Post
    542
    Thanked 128 Times in 106 Posts
    Rep Power
    59
    You may also have to buy your own license if the LEA won't continue letting you use theirs...

  4. #4

    creese's Avatar
    Join Date
    Feb 2009
    Location
    -28 31' 48.89", +28 25' 37.42" ... if only.
    Posts
    3,033
    Thank Post
    167
    Thanked 343 Times in 278 Posts
    Rep Power
    168
    Licence and support are separate entities, you can buy either of them from whoever you wish, Your LA, another LA, a private company or Capita. You can also mix and match the two.

  5. #5

    Join Date
    Apr 2007
    Location
    Croydon
    Posts
    493
    Thank Post
    18
    Thanked 29 Times in 28 Posts
    Rep Power
    20
    Our LA also hold the licence for SIMS and normally deal with support. We purchased top-up support from Capita which enables us to log calls direct with Capita and cut out the LA. You can buy it for individual module areas or the whole suite depending on your needs.

    Quicker resolution to issues by cutting out what is effectivly the "middle man". Our LA don't have a problem with it, but then every one is different!

  6. #6

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,589
    Thank Post
    638
    Thanked 1,305 Times in 1,088 Posts
    Rep Power
    336
    I'd be tempted to go for direct support, especially if your setup is different. It can often be more expensive, though it depends on the LA and what value added benefits you get (if any), sometimes it's a better deal, plus going direct can be way more efficient.

    You can log support incidents via SupportNet, i don't know what happens if you have an LA contract, they might just defer you to them first, because that happened to us a few times.

  7. #7
    quietriot1983's Avatar
    Join Date
    Dec 2010
    Location
    Manchester
    Posts
    105
    Thank Post
    14
    Thanked 6 Times in 6 Posts
    Rep Power
    8
    Quote Originally Posted by BatchFile View Post
    You may also have to buy your own license if the LEA won't continue letting you use theirs...
    You can also arrange with Capita to transfer the LEA license to your school. One-off cost of about 250.

SHARE:
+ Post New Thread

Similar Threads

  1. [SIMS] LA SIMS Support vs. Capita Website/Forums
    By WithoutMotive in forum MIS Systems
    Replies: 18
    Last Post: 16th May 2011, 09:17 PM
  2. [SIMS] SIMS Support query
    By Ecclesbury in forum MIS Systems
    Replies: 16
    Last Post: 16th March 2011, 02:51 PM
  3. [SIMS] SIMS Support costs
    By Quackers in forum MIS Systems
    Replies: 7
    Last Post: 12th March 2011, 08:19 PM
  4. [SIMS] SIMS support contract
    By reggiep in forum MIS Systems
    Replies: 2
    Last Post: 31st January 2011, 12:55 PM
  5. [SIMS] 3rd Party SIMS Support Companies
    By mtillbrook in forum MIS Systems
    Replies: 18
    Last Post: 29th November 2010, 10:00 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •