MIS Systems Thread, SLG Webparts "sorry but the requested information is currently unavailable" [Solved] in Technical; Hi Guys, we have an error with a school where users can log in authenticate with AD but they receive ...
5th October 2011, 09:43 AM #1
SLG Webparts "sorry but the requested information is currently unavailable" [Solved]
Hi Guys, we have an error with a school where users can log in authenticate with AD but they receive an error on every webpart now "sorry but the requested information is currently unavailable".
This all stemmed from advice we received from Capita for an unrelated issue where they told us to detatch and reattach the database. Since then SLG does not work.
WE can provision users and access SLG but no data is pulled. We have detached and reattached before on SLG schools with no issue but this is perplexing. The school in question relies on SLG as their primary access to SIMS data so it is a real issue. Capita have thus far not commented on the case.
Anyone else ever had this?
IDG Tech News
5th October 2011, 09:46 AM #2
Think I got a database patch for that, call sims about it
5th October 2011, 10:00 AM #3
WE are chasing Capita to no avail . . . don't suppose you are able to get you hands on a case ref, KB or patch number?
5th October 2011, 10:07 AM #4
I cant remember it was so long ago but yes they never get back to you
5th October 2011, 11:40 AM #5
Are you directly supported by Capita?
If you're getting no joy, contact your account manager, or the service manager.
5th October 2011, 12:15 PM #6
Just a quick one - if you've got the details for the SLG data access service account (name would've been set when the account was created) make sure that it has permissions to the actual SIMS database.
Thanks to jamesb from:
SteveB (5th October 2011)
5th October 2011, 12:18 PM #7
Cheers James, we had just checked those details and they are correct and SLG portal reports that the connection is ok. We have not changed any access rights to the user account within sims
Originally Posted by jamesb
5th October 2011, 12:45 PM #8
Thanks. When you say it applies to every web part, does it also affect the My Account web parts? These link directly to Active Directory and so wouldn't be using the SIMS database. If they are affected, then it'll be something on the application server.
Just a quick warning though - my knowledge of SLG is a little out of date, so things may have changed.
5th October 2011, 01:04 PM #9
it DOES affect the My Account page so that is interesting. thanks James.
5th October 2011, 03:23 PM #10
In that case on the application tier, try putting the password for the service account back in place. I remember a few cases where for some reason it'd lost it's credentials.
5th October 2011, 03:50 PM #11
Thanks again James, i have passed this to the team that has access to the SLG portal. Unfortunately i cannot check these areas myself.
Originally Posted by jamesb
5th October 2011, 05:43 PM #12
No problem. I'm out of ideas now though. Hopefully Capita'll be able to help you if it's still an issue.
5th October 2011, 05:57 PM #13
- Rep Power
Have you enabled the enhanced error logging for a user who is experiencing the problem, KB84895 on SupportNet shows you how to do it, this should give you a more detailed error message. The message you put is the "friendly" error message and could be because of a number of issues.
7th October 2011, 11:13 AM #14
UPDATE: just to close this thread, it was a corrupt external access account. Although it continued to work for provisioning it had stopped working in relation to displaying the data on SLG2. New account created and all is good.
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