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MIS Systems Thread, Student Details - Registration Groups "[1]" added to Group in Technical; Does anyone have any suggestions while we are waiting for a Web Support reply? Problem has occurred after end of ...
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    Student Details - Registration Groups "[1]" added to Group

    Does anyone have any suggestions while we are waiting for a Web Support reply?


    Problem has occurred after end of year promotion.

    In Student Details all the Registration Groups now have a [1] after correct group. e.g. Should be 9FM but is showing as 9FM [1] which does not exist.

    This has happened to all our Registration Groups throughout all the years.

    The correct registration Groups are showing in the drop down box

    However a none existent extra 9FM [1] etc is at the bottom of the drop down box

    As soon as you move the cursor away from 9FM [1] it turns red

    Once the pupil is placed in the correct Registration Group the none existent 9FM [1] disappears from the drop down box.

    In Lesson Monitor the normal lesson registers are showing OK and can be taken, it is only the AM & PM Registrations which do not contain any pupils.

    This happened yesterday (staff day) and the office staff went through all the pupils individually and changed the Registration Group to the correct one.
    This morning they are all back to none existent ones i.e. they have a [1] added after the correct Registration Group.

    Any comments (not rude ones) welcome!

    Peter

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    Sivadam's Avatar
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    Have you checked the following in 'Solution Search' on SupportNet:-
    KB53778 - EOY - Old Reg Groups causing problems in Attendance

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    Thanks for your quick reply.
    This KB article dosn't seem to apply as these incorrect reg groups are not showing up in the Pastoral Structure.

    The problem seems to be worse than first thought - Some teachers can see reg groups and lessons in lesson monitor, some can see only lessons not AM\PM registration and some can't see either!

    We can't see any common thread and as yet have had no reply from Capita so we are a bit stuck at the moment as we don't want to play about and possibly make things worse.

    Kind regards,

    Peter

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    Sivadam's Avatar
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    If you get a (1) after any field in SIMS it invariably indicates a duplicate. I doubt that this is any different.

    I would still pursue this further if you can. The Pastoral Setup and Promotion may not have been mapped correctly last year. As I cannot see your system, I am not sure how you would do this, being as you say the 'duplicates' do not show.
    Last edited by Sivadam; 7th September 2011 at 09:23 AM.

  5. Thanks to Sivadam from:

    pjohnstone (7th September 2011)

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    10/10 - Bacon saved!!! Many thanks.

    You were absolutly right, although these "phantom" duplicates were not showing in the Pastoral Structure it was indeed the problem. All now fixed, the office staff just need to fill in Registration \ Lessons from the paper copies for yesterday & this morning.

    We just went through the motions of "Reuse old registration groups" this produces a new one of same name, remove the origional (moving any "members" to new one) adjust any incorrect Registration Tutors names, save and all was fine again.
    Cheers,

    Peter
    Last edited by pjohnstone; 7th September 2011 at 02:33 PM. Reason: Add details

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    Sivadam's Avatar
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    The pleasure is all mine. Glad you got it sorted ok!

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