MIS Systems Thread, Summer Release 2011 in Technical; For info, this was the original solution from Capita:
Thank you for your query. Alot of schools have reported this ...
19th July 2011, 11:37 PM #61
- Rep Power
For info, this was the original solution from Capita:
Thank you for your query. Alot of schools have reported this problem since upgrading, please could I ask you refer to the following:
Solution Ref: KB31300
Workstations do not perform automatic upgrade after the SQL Database upgrade
·****** Workstations do not perform automatic upgrade after the Database upgrade.
·****** Workstations not upgrading to latest version
·****** When running SIMS .net on a workstation it does not automatically upgrade and SIMS .net remains at the old version.
·****** SIMSLoad.exe is present and correct in the shortcut for SIMS .net
AFFECTED PRODUCTS AND VERSIONS
SIMS .net Installation & Upgrade
Correct or add the line in the SIMS.INI to point to the correct location of the SETUPS folder. The SIMS.ini file is located in the Windows folder (C:\Windows).
Remove and Re-install SIMS .net on the affected workstations. For further details, please see KB25581
RM CC3 ONLY
Please refer to Solus Overview open the technical guide and search for HKEY.* This shows what access is needed.
In addition, write access is needed to Documents and Settings\All Users\Start Menu\Program Files\SIMS Applications for short cuts.
NB: CC3 may need an install package to allow these to be added - for further details please refer to RM.
Run SIMSLoad.exe from the SIMS .net folder (C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe)
The SIMS .net shortcut on the machine is missing the SIMSLoad.exe from the target i.e.
"C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe" "C:\Program Files\SIMS\SIMS .net\Pulsar.exe"
The following line from the SIMS.INI, that references the SETUPS folder, is either missing or pointing to the wrong location.
If it is missing, it is because the workstation has been setup by running the installation files individually i.e.
If it is setup this way then certain lines are not added to the SIMS.INI.
Ensure that new workstations are set up for SIMS using S:\SIMS\SETUPS\SIMSInst.exe
The comment that lots of schools have experienced this infuriates me. We ended up reinstalling Sims on quite a Number of machines for Spring. Surely we shouldn't have to do this. Trouble is, I'm stuck in the middle. As 'Sims person' I'm the one the teachers come to. I provided Capita's solution and am told our set up matches their instructions, but I'm not technical so can't argue the case. Piggy in the middle me!
19th July 2011, 11:43 PM #62
Sorry didn't reply before, busy giving myself another 7 years bad luck.
Fix 1 - Standard stuff, should always be checked
Fix 2 - Usual helpdesk stuff, worth a crack
Fix 3 - RM only
Fix 4 - What I was referring to.
EDIT: I would take the comments with a pinch of salt...... check the dates. It's the old quick "copy and paste reply"
Last edited by creese; 19th July 2011 at 11:46 PM.
20th July 2011, 12:02 AM #63
- Rep Power
Right, so I think the answer is - tomorrow I am going to be assertive. I will get techies to check and double check (again) solution 4. It's no good them saying nothing is wrong with our set up when plainly there is. Thanks for your help all, I suppose I wanted some backup before I speak to them again!
20th July 2011, 12:53 AM #64
Just remembered, we had an issue today, school upgraded ok, however reports stopped working, came up with an error message about office 11 blah blah blah - not helpful, tracked it down to Office 2003 not being SP.
Can get Office file versions from:
How to check the version of Office 2003 products
And Office 2003 SP3 from:
Download Details - Microsoft Download Center - Office 2003 Service Pack 3 (SP3)
I assume this is something to do with DotNet4 now requiring and updated version of Office 2003.
20th July 2011, 09:40 AM #65
Some people edit the shortcut to bypass the upgrade checking process. "To speed up the login"
20th July 2011, 10:24 AM #66
There's a cancel button? Surely you're joking!
Originally Posted by creese
20th July 2011, 10:25 AM #67
Originally Posted by jinnantonnixx
20th July 2011, 10:33 AM #68
Aside: The first time i run sims it is slow to get to the login box, subsequently it's much quicker. Once it's going quick, the difference between using simsload and going straight to pulsar is 5.5secs / 2.5secs roughly. That's 3 secs per login, which, if you want to play buzz word bingo is "significant loss of teaching & learning time".
20th July 2011, 10:36 AM #69
It is slowest for the first person to login each day. After that it speeds up, as SIMS has done what it does in the morning...... stretch, yawn, clean its teeth.....
Originally Posted by vikpaw
20th July 2011, 03:01 PM #70
Surely it should be set up to 'Wipe it's a..e' first!
Originally Posted by creese
A good first login at 6.55am..ish, each morning, works wonders for other users!
Last edited by Sivadam; 20th July 2011 at 03:08 PM.
20th July 2011, 03:30 PM #71
Not by me. I don't get up until 7.30 and have 100+ schools.
Originally Posted by Sivadam
21st July 2011, 01:56 PM #72
God I love the Sysman7 import group feature.
@creese - 150+ done so far...
21st July 2011, 02:07 PM #73
It's not that easy for us. Various 'political' reasons.
Originally Posted by matt40k
Yesterday I worked out when support would be on site, notified the school, their IT support, my colleague...... and forgot to release in Schools Manager
To be fair to me I was feeling ill and got mugged with a Dinner Money problem last thing.
23rd July 2011, 01:53 PM #74
Breaking news from SupportNet RM CC3 / CC4 networks with proxies
Breaking news from SupportNet yesterday for all RM CC3 / CC4 networks with proxies :
Document Management Server issues after upgrading to the SIMS Summer Release
An issue has been identified for customers on the SIMS 2011 Summer release where the SIMS Document Management Server will no longer appear to work and routines depending on documents such as reports cannot be run.
This issue will only occur on schools on the SIMS 2011 Summer release who run RM CC3 / CC4 networks and whose proxy settings are configured by Group Policy. It is caused by a conflict between the Group Policy settings and .NET 4.0 and has been resolved in Community Connect version 4.3
Full details on this issue including a solution can be found on the RM support site of:http://www.rm.com/Support/TechnicalA...ref=TEC1925974
Additionally we have prepared a Knowledge Base (KB) solution of KB111368 containing the details of the workaround.
25th July 2011, 05:00 PM #75
Pain in the backside having to install .net 4.0 on every computer!
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