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MIS Systems Thread, Summer Release 2011 in Technical; ...
  1. #61

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    For info, this was the original solution from Capita:

    Thank you for your query. Alot of schools have reported this problem since upgrading, please could I ask you refer to the following:

    Solution Ref: KB31300
    Workstations do not perform automatic upgrade after the SQL Database upgrade

    NOTES
    ·****** Workstations do not perform automatic upgrade after the Database upgrade.
    ·****** Workstations not upgrading to latest version
    ·****** When running SIMS .net on a workstation it does not automatically upgrade and SIMS .net remains at the old version.
    ·****** SIMSLoad.exe is present and correct in the shortcut for SIMS .net


    AFFECTED PRODUCTS AND VERSIONS
    SIMS .net Installation & Upgrade

    ADVICE
    FIX 1

    Correct or add the line in the SIMS.INI to point to the correct location of the SETUPS folder. The SIMS.ini file is located in the Windows folder (C:\Windows).

    FIX 2
    *
    Remove and Re-install SIMS .net on the affected workstations. For further details, please see KB25581

    FIX 3
    *
    RM CC3 ONLY

    Please refer to Solus Overview open the technical guide and search for HKEY.* This shows what access is needed.
    *
    In addition, write access is needed to Documents and Settings\All Users\Start Menu\Program Files\SIMS Applications for short cuts.

    NB: CC3 may need an install package to allow these to be added - for further details please refer to RM.
    *
    FIX 4
    *
    Run SIMSLoad.exe from the SIMS .net folder (C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe)
    *
    The SIMS .net shortcut on the machine is missing the SIMSLoad.exe from the target i.e.
    *
    "C:\Program Files\SIMS\SIMS .net\SIMSLoad.exe" "C:\Program Files\SIMS\SIMS .net\Pulsar.exe"



    Public Notes:
    The following line from the SIMS.INI, that references the SETUPS folder, is either missing or pointing to the wrong location.

    SIMSSetupsDirectory=S:\SIMS\Setups

    If it is missing, it is because the workstation has been setup by running the installation files individually i.e.

    - SIMSInfrastructureSetup.exe
    - SIMSApplicationSetup.exe
    - SIMSManualSetup.exe

    If it is setup this way then certain lines are not added to the SIMS.INI.

    ADDITIONAL NOTES

    Ensure that new workstations are set up for SIMS using S:\SIMS\SETUPS\SIMSInst.exe


    The comment that lots of schools have experienced this infuriates me. We ended up reinstalling Sims on quite a Number of machines for Spring. Surely we shouldn't have to do this. Trouble is, I'm stuck in the middle. As 'Sims person' I'm the one the teachers come to. I provided Capita's solution and am told our set up matches their instructions, but I'm not technical so can't argue the case. Piggy in the middle me!

  2. #62

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    Sorry didn't reply before, busy giving myself another 7 years bad luck.

    Fix 1 - Standard stuff, should always be checked
    Fix 2 - Usual helpdesk stuff, worth a crack
    Fix 3 - RM only
    Fix 4 - What I was referring to.

    EDIT: I would take the comments with a pinch of salt...... check the dates. It's the old quick "copy and paste reply"
    Last edited by creese; 19th July 2011 at 10:46 PM.

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    Right, so I think the answer is - tomorrow I am going to be assertive. I will get techies to check and double check (again) solution 4. It's no good them saying nothing is wrong with our set up when plainly there is. Thanks for your help all, I suppose I wanted some backup before I speak to them again!

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    Just remembered, we had an issue today, school upgraded ok, however reports stopped working, came up with an error message about office 11 blah blah blah - not helpful, tracked it down to Office 2003 not being SP.

    Can get Office file versions from:
    How to check the version of Office 2003 products

    And Office 2003 SP3 from:
    Download Details - Microsoft Download Center - Office 2003 Service Pack 3 (SP3)

    I assume this is something to do with DotNet4 now requiring and updated version of Office 2003.

  5. #65

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    Some people edit the shortcut to bypass the upgrade checking process. "To speed up the login"

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    Quote Originally Posted by creese View Post
    Of 8 schools we had i teacher's machine with incompatible database. Most likely reason.... when given a choice.. run the update or cancel? They cancel.
    The clients are not tolerable of that anymore. Eventually it gives up asking and gives up trying...... who can blame it.

    Do Not Hit The Cancel Button!!!! It doesn't save time.
    There's a cancel button? Surely you're joking!

  7. #67

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    Quote Originally Posted by jinnantonnixx View Post
    There's a cancel button? Surely you're joking!
    I wish!!!

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    Aside: The first time i run sims it is slow to get to the login box, subsequently it's much quicker. Once it's going quick, the difference between using simsload and going straight to pulsar is 5.5secs / 2.5secs roughly. That's 3 secs per login, which, if you want to play buzz word bingo is "significant loss of teaching & learning time".

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    Quote Originally Posted by vikpaw View Post
    Aside: The first time i run sims it is slow to get to the login box, subsequently it's much quicker. Once it's going quick, the difference between using simsload and going straight to pulsar is 5.5secs / 2.5secs roughly. That's 3 secs per login, which, if you want to play buzz word bingo is "significant loss of teaching & learning time".
    It is slowest for the first person to login each day. After that it speeds up, as SIMS has done what it does in the morning...... stretch, yawn, clean its teeth.....

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    Quote Originally Posted by creese View Post
    It is slowest for the first person to login each day. After that it speeds up, as SIMS has done what it does in the morning...... stretch, yawn, clean its teeth.....
    Surely it should be set up to 'Wipe it's a..e' first!

    A good first login at 6.55am..ish, each morning, works wonders for other users!
    Last edited by Sivadam; 20th July 2011 at 02:08 PM.

  11. #71

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    Quote Originally Posted by Sivadam View Post
    Surely it should be set up to 'Wipe it's a..e' first!

    A good first login at 6.55am..ish, each morning, works wonders for other users!
    Not by me. I don't get up until 7.30 and have 100+ schools.

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    God I love the Sysman7 import group feature.

    @creese - 150+ done so far...

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    Quote Originally Posted by matt40k View Post
    God I love the Sysman7 import group feature.

    @creese - 150+ done so far...
    It's not that easy for us. Various 'political' reasons.

    Yesterday I worked out when support would be on site, notified the school, their IT support, my colleague...... and forgot to release in Schools Manager

    To be fair to me I was feeling ill and got mugged with a Dinner Money problem last thing.

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    Exclamation Breaking news from SupportNet RM CC3 / CC4 networks with proxies

    Breaking news from SupportNet yesterday for all RM CC3 / CC4 networks with proxies :
    Document Management Server issues after upgrading to the SIMS Summer Release
    An issue has been identified for customers on the SIMS 2011 Summer release where the SIMS Document Management Server will no longer appear to work and routines depending on documents such as reports cannot be run.

    This issue will only occur on schools on the SIMS 2011 Summer release who run RM CC3 / CC4 networks and whose proxy settings are configured by Group Policy. It is caused by a conflict between the Group Policy settings and .NET 4.0 and has been resolved in Community Connect version 4.3

    Full details on this issue including a solution can be found on the RM support site of:http://www.rm.com/Support/TechnicalA...ref=TEC1925974

    Additionally we have prepared a Knowledge Base (KB) solution of KB111368 containing the details of the workaround.

  15. #75
    zag
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    Pain in the backside having to install .net 4.0 on every computer!

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