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MIS Systems Thread, FMS Solus Update- Can't login in Technical; Hi This is driving me nuts and the support team down here don't seem to be answering the phone... I ...
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    philjones2000's Avatar
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    FMS Solus Update- Can't login

    Hi

    This is driving me nuts and the support team down here don't seem to be answering the phone...

    I am trying to update our fms setup from solus 2.

    I put in a valid users details (level 5 and all that) and I get the following error when I click login:


    Solus 2 Error

    System.Data.Odbc.OdbcException: NO_DATA - no error information available

    at SOLUS.SOLUSWizard.checkFMSLoginCredentials()

    at SOLUS.SOLUSWizard.validateStep(Panel& nextPanel)


    It then brings up a .net framework error box with this:


    Microsoft.net framework



    See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box.



    ************** Exception Text **************

    System.Data.Odbc.OdbcException: NO_DATA - no error information available

    at SOLUS.SOLUSWizard.validateStep(Panel& nextPanel)

    at SOLUS.SOLUSWizard.handleLoginAndNextButtons()

    at SOLUS.SOLUSWizard.buttonLogin_Click(Object sender, EventArgs e)

    at System.Windows.Forms.Control.OnClick(EventArgs e)

    at System.Windows.Forms.Button.OnClick(EventArgs e)

    at System.Windows.Forms.Button.OnMouseUp(MouseEventAr gs mevent)

    at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)

    at System.Windows.Forms.Control.WndProc(Message& m)

    at System.Windows.Forms.ButtonBase.WndProc(Message& m)

    at System.Windows.Forms.Button.WndProc(Message& m)

    at System.Windows.Forms.ControlNativeWindow.OnMessage (Message& m)

    at System.Windows.Forms.ControlNativeWindow.WndProc(M essage& m)

    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)



    Any ideas?

    My FMS manager is getting desperate!

    Thanks

    Phil Jones

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    Re: FMS Solus Update- Can't login

    we no longer user fms so am not sure how you update it, do you access solus via sims.net interface? or via a solus stand alone shortcut?

    Are your FMS login details different to your sims.net login details? if so try using sims.net logon details because the indication on the error message is that the credentials are not liked.

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    wesleyw's Avatar
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    Re: FMS Solus Update- Can't login

    Your FMS sysman login will need to be used and this will be different than the normal SIMS .net one. There is a default password set for sysman so if you want I'll pm you it?


    Wes

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    Re: FMS Solus Update- Can't login

    FMS has a seperate set of users from SIMS .net since it is a completely seperate SQL DB. Your sims .net username and password won't work. If you are unsure of which user credentials to use for this, just ask your bursar / finance manager for his/hers. Chances are, they will have full access rights.

    BTW, if this is the update that was released in february, then you may get a problem where the DB is updated, but not the client software. When I rang up about this, they seemed to know it well so I presume a number of schools have had this problem.

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    philjones2000's Avatar
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    Re: FMS Solus Update- Can't login

    Thanks for the replies.

    I've been using the fms user/password from the bursar and not the sims.net password. Also the one the bursar uses. Also set myself up a new one in FMS. All give the same error.

    Sysman also gives the same error. (although our sims support initally told me this was why I was getting the eror and needed NOT to use sysman)

    Reinstalled .net framework this morning to no avail.

    Ah, well, back to the grindstone...

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    Re: FMS Solus Update- Can't login

    Well, if you're sims support can't sort this one out, then they need sacking!

    You could always ask for the update on CD

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    philjones2000's Avatar
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    Re: FMS Solus Update- Can't login

    My sentiments exactly.

    They're sending out a cd with the upgrade.

    Of course that doesn't help next update time...

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    Re: FMS Solus Update- Can't login

    Phil, I have drawn Cornwall CC's attention to your problem as I am assuming that they provide your support.

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