MIS Systems Thread, IEP Manager in Technical; Eventually received an email from Blue Hills.... Not impressed... explaining that this uses Groupcall to export data. We had already ...
11th February 2011, 09:34 AM #16
Eventually received an email from Blue Hills.... Not impressed... explaining that this uses Groupcall to export data. We had already set it up by then.
17th February 2011, 02:28 PM #17
- Rep Power
COMMERCIAL INTEREST DECLARED
I am a Director of Blue Hills Software Company. IEP Manager is a new (released in Jan.2011) online web-based version of our old CD-based IEP Pro software. IEP Manager uses GroupCall Xporter to upload pupil and staff data required by the program. The Xporter is widely used by LAs and schools for MIS data extraction so is a tried and tested product.
As stated earlier in this thread, our company is a commercial partner with SIMS for our Provision Map Writer software. We are NOT partners with SIMS for our IEP Manager.
Creese: I'm not sure why you were not impressed but if you can give me some more details hopefully and I can address that. It certainly does not matter if you have already started working with IEP Manager and then decide later to use the GroupCall Xporter to upload your data which is I think what your comment referred to.
Last edited by DaveR; 17th February 2011 at 02:30 PM.
Reason: amanded website URL details
17th February 2011, 02:37 PM #18
The reason? As I said, I 'eventually' got a reply, from yourself. By then we had figured it out ourselves. It's not really our job to install or fix 3rd party software and would not expect a primary school to know how to. So not impressed with the response time or support for the school.
Originally Posted by DaveR
This was all over a week ago.
17th February 2011, 10:20 PM #19
- Rep Power
creese: I'm sorry about that but thanks for helping the school concerned. We do make it clear to schools, especially primary schools, that they may require expert help with installing GroupCall's Xporter because it requires a fairly high-privileged SIMS/CMIS user , proxys may need to be set, and generally some school systems are very locked down; this may therefore require a combination of local support like yourself, help from Blue Hills or if it gets tricky, help from GroupCall. This may sometimes take a day or two before it can be resolved.
Once the Xporter is installed however, and because IEP Manager as a web service requires no installation the whole package can be pretty much left to run and will require little or no technical support locally from that point on.
17th February 2011, 11:57 PM #20
Dave, we will quite happily work with you when this is installed. It's far easier than the confused messages we get from schools, who think if it's remotely akin to SIMS we are experts on it.
If you would like to call/email in future before you are ready to install or send software out, we will be more than happy to help. You have my address.
18th February 2011, 06:02 PM #21
- Rep Power
creese: thanks, we certainly shall. I don't know which LA you are with so perhaps you could email me with that info.
18th February 2011, 07:16 PM #22
They always answer the phone, if you're ever in need of an urgent answer.
Originally Posted by creese
23rd February 2011, 09:45 AM #23
I'll bear that in mind should I ever get one.
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