MIS Systems Thread, Exam Data Issues in Technical; You may well be correct.
Except it may be because Capita HAVE upgraded but the new and old versions do ...
12th January 2011, 04:04 PM #16
You may well be correct.
Except it may be because Capita HAVE upgraded but the new and old versions do not match?
Each time this happens the Exam Boards blame the MIS and the MIS providers blame the Exam Boards!
We get caught in the middle and it has been happening for many years!
12th January 2011, 04:05 PM #17
I've given up those questions in life, it just gives me a headache.
Originally Posted by LosOjos
There is an old saying when asking a SIMS support person why they are not mad, "When Capita c*cks up, I let them"
Apologies to the original quotation.
12th January 2011, 04:05 PM #18
That I could accept, if not for the fact that the file version is part of the file and therefore there is no good reason the system couldn't handle both!
Originally Posted by Sivadam
I suppose without being on the inside we'll never know who's to blame, but somebody done f-ed up!
12th January 2011, 04:10 PM #19
I suspect that on this occasion it is an error on Capita's part - as per the original wording in Chris's SupportNet News Item this morning. When it is the exam board that is wrong Capita usually say that there is an error on the particular Exam Board's Result File! They have not said that this time.
Originally Posted by LosOjos
12th January 2011, 06:42 PM #20
Our results files imported into iSAMS this morning with no problems at all. A few minutes later I had our stats info all extracted for the Head of Exams. Job done in about 5 minutes from starting to download the results files to finishing the whole job.
Two clicks tomorrow morning to publish the results to our pupil and parent portals.
12th January 2011, 06:58 PM #21
Yes it was our mistake and obviously we are sorry it happened. We do have to fly blind with exam board results as they haven't got test data. We are hopeful that they will supply it in the future.
3 Thanks to PhilNeal:
LosOjos (13th January 2011), Sivadam (12th January 2011), Sylv3r (12th January 2011)
13th January 2011, 10:50 AM #22
We too just changed the version numbers on the first line if you open the file in notepad from 13 to 12. Imports without fail.
13th January 2011, 10:56 AM #23
As per my post on page one of this Thread!
15th January 2011, 04:52 PM #24
ugh! had this one as well. Our Data Systems Manager managed to get around it though, not sure what he did but the patch is now on the exams officers PC now.
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