+ Post New Thread
Results 1 to 14 of 14
MIS Systems Thread, Document Server not working in Technical; I have this problem on one laptop. Every other client works fine. Teacher is unable to run reports or access ...
  1. #1

    Join Date
    Jun 2005
    Location
    Carlisle, Cumbria
    Posts
    579
    Thank Post
    2
    Thanked 5 Times in 5 Posts
    Rep Power
    19

    Document Server not working

    I have this problem on one laptop. Every other client works fine.

    Teacher is unable to run reports or access documents stored in the document server. When I log on as SIMS Administrator, and look at the Document server settings, all the details are correct. However, click on 'Test server connection' and you get the reply 'Document server not working.'

    I have checked all the obvious settings on the laptop, re-installed SIMS .net, checked firewall settings, etc etc. Our Sims support team have been unable to sort this out and are now talking about changing the port that the document server uses to 8081 (currently default 8080) but I don't want to mess up the rest of the clients or the server for the sake of one laptop.

    I do agree that it's a connection problem and the help desk seem to think there may be something conflicting on port 8080.

    Any way I can check this or are we barking up the wrong tree?

  2. #2

    Join Date
    Feb 2006
    Location
    London
    Posts
    126
    Thank Post
    1
    Thanked 17 Times in 9 Posts
    Rep Power
    19

    re: Document Server not working

    Quote Originally Posted by woody
    I have this problem on one laptop. Every other client works fine.

    I do agree that it's a connection problem and the help desk seem to think there may be something conflicting on port 8080.

    Any way I can check this or are we barking up the wrong tree?
    It's connecting to 8080 on the document server so I can't see it being something clashing as then the others wouldn't work

    Possibly that it's trying to go through an outside proxy and back to the local network. Try adding an entry in the internet options > connections> lan setting> advanced> tick bypass for local address and add IP of the document server.

  3. #3

    Join Date
    Jun 2005
    Location
    Carlisle, Cumbria
    Posts
    579
    Thank Post
    2
    Thanked 5 Times in 5 Posts
    Rep Power
    19

    re: Document Server not working

    Quote Originally Posted by glensc
    Possibly that it's trying to go through an outside proxy and back to the local network. Try adding an entry in the internet options > connections> lan setting> advanced> tick bypass for local address and add IP of the document server.
    These settings are already set through group policy. All local addresses are bypassed and type specifically into the box.

  4. #4
    Irazmus's Avatar
    Join Date
    Feb 2006
    Location
    Suffolk
    Posts
    307
    Thank Post
    11
    Thanked 15 Times in 13 Posts
    Rep Power
    20

    re: Document Server not working

    You might also try a connection monitor & packet sniffer to see what's going on. I used TCPView and Smartsniff last time I was having problems with the Document Server which helped push us in the right direction, albeit only a little.

  5. #5

    Join Date
    Sep 2006
    Location
    Essex
    Posts
    777
    Thank Post
    1
    Thanked 31 Times in 29 Posts
    Rep Power
    23

    re: Document Server not working

    Virus?

  6. #6


    Join Date
    Jan 2006
    Posts
    8,202
    Thank Post
    442
    Thanked 1,032 Times in 812 Posts
    Rep Power
    338

    re: Document Server not working

    on teh laptop can you connect to the server on port 8080?

    Code:
     telnet server 8080
    ?

  7. #7

    Join Date
    Jun 2005
    Location
    Carlisle, Cumbria
    Posts
    579
    Thank Post
    2
    Thanked 5 Times in 5 Posts
    Rep Power
    19

    re: Document Server not working

    Thanks for suggestions. Will try these tomorrow and report back.

  8. #8

    Join Date
    Feb 2006
    Location
    London
    Posts
    126
    Thank Post
    1
    Thanked 17 Times in 9 Posts
    Rep Power
    19

    re: Document Server not working

    Quote Originally Posted by woody

    These settings are already set through group policy. All local addresses are bypassed and type specifically into the box.
    I'm still suspicious as if the others work fine it has to be something with that machine, which pretty much comes down to firewall or proxy if it can connect to other things and is authenticating on the domain.

    Personally I'd turn off both the local machine firewall and set it not to use proxy as a test, if that doesn't work leave off while your fixing it, then add them back once you've got it connected and working.

    Might be worth checking that your DNS/DHCP doesn't have multiple entries for that machine/IP.

  9. #9

    Join Date
    Jun 2005
    Location
    Carlisle, Cumbria
    Posts
    579
    Thank Post
    2
    Thanked 5 Times in 5 Posts
    Rep Power
    19

    re: Document Server not working

    Well, I've done some investigating over the past day or so and basically I've got nowhere. I ran a port checker and when I do a connection test to the document server in sims, the port checker shows that port 8080 has connected successfully :?

    Made sure the local firewall is off disabled the proxy and I've run a complete virus check which has shown up nothing. I'm beginning to think I will need to get the restore CDs out of the cupboard.

  10. #10

    Join Date
    Mar 2008
    Location
    Cornwall
    Posts
    6
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi Mark,
    Any chance you remember how you solved this? Exactly the same problem has appeared out of the blue on my PC.
    Thanks a lot,
    Tim

  11. #11
    tudorcrisp's Avatar
    Join Date
    Apr 2009
    Location
    Penrith
    Posts
    77
    Thank Post
    35
    Thanked 4 Times in 4 Posts
    Rep Power
    11
    i know that when we have had issues with document server (on a RM Network) it is down to the proxy address putting a ; after the address. I am not sure if this is the same thing but worth looking over.

    Nick

  12. #12

    Join Date
    Mar 2008
    Location
    Cornwall
    Posts
    6
    Thank Post
    0
    Thanked 0 Times in 0 Posts
    Rep Power
    0
    Hi Nick,

    I remember reading about that in the Summer release notes now you mention it. That may well have been the problem.

    Have fixed it now by resetting my CC4 profile.

    Tim

  13. #13

    matt40k's Avatar
    Join Date
    Jun 2008
    Location
    Ipswich
    Posts
    4,134
    Thank Post
    352
    Thanked 577 Times in 474 Posts
    Rep Power
    142
    Why I use TCP - none of HTTP proxy issues, shame it's not used by default

  14. #14

    Join Date
    May 2010
    Location
    Kent
    Posts
    375
    Thank Post
    43
    Thanked 47 Times in 45 Posts
    Rep Power
    24
    Quote Originally Posted by tudorcrisp View Post
    i know that when we have had issues with document server (on a RM Network) it is down to the proxy address putting a ; after the address. I am not sure if this is the same thing but worth looking over.

    Nick
    This happened with us. Removing the semi colon worked.

SHARE:
+ Post New Thread

Similar Threads

  1. [SIMS] Document Server not running - but it is?
    By theeldergeek in forum MIS Systems
    Replies: 11
    Last Post: 11th January 2013, 10:13 AM
  2. ISA Server not working?
    By nephilim in forum Windows Server 2000/2003
    Replies: 2
    Last Post: 11th February 2009, 02:10 PM
  3. RDP to a win2003 server not working
    By FatBoy in forum Windows
    Replies: 11
    Last Post: 6th February 2008, 10:38 AM
  4. DNS on one client not working even server IPs set correctly
    By NetworkGeezer in forum Wireless Networks
    Replies: 6
    Last Post: 13th February 2007, 02:13 PM
  5. Replies: 13
    Last Post: 14th December 2006, 11:43 AM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •