+ Post New Thread
Results 1 to 7 of 7
MIS Systems Thread, Problem with attaching letters in Technical; Hi all, I have been passed a weird issue by one of our Schools. Whenever they try to attach letters ...
  1. #1

    Join Date
    Jun 2007
    Location
    Manchester
    Posts
    7
    Thank Post
    3
    Thanked 1 Time in 1 Post
    Rep Power
    0

    Problem with attaching letters

    Hi all,

    I have been passed a weird issue by one of our Schools. Whenever they try to attach letters to students, it always fails if there are more than a couple of students selected. It also fails at random points, so for example in a batch of 20 students, it could fail at the first, the seventh, the eighteenth, etc.

    The steps the user is taking are as follows:
    Reports - Lesson Monitor - Letters - Print Letters. They select whichever group of students they need, then select the relevant letter. The letters then appear fine and can be printed as needed, but when it comes to attach the letters eventually the following error is received:

    The process cannot access the file \\server\Home folders$\Staff\user\My SIMS Documents\user.name\temp basic concerns letter over attendance .csv because it is being used by another process.

    When checking students afterwards, some letters are attaching but then it is failing and no more are being attached. It also doesn't matter which letter is trying to be attached, they all fall over in a batch operation.

    Before I start digging too far (SIMS isn't really my strong point!), has anybody seen this before, or anything similar?

    It also is not user specific, although it does only seem to effect users with a network home drive. I set up a standard account on a machine, and the letters seemed to attach fine. Wasn't an administrator so doesn't appear to be permissions related.

    Any help on this is much appreciated!

    Clents are Windows 7, servers are Windows Server 2008
    Last edited by JonahIJ; 8th December 2010 at 02:35 PM.

  2. #2

    matt40k's Avatar
    Join Date
    Jun 2008
    Location
    Ipswich
    Posts
    4,410
    Thank Post
    368
    Thanked 639 Times in 521 Posts
    Rep Power
    158
    Do they have full control of my docs? And are they the owner.
    Last edited by matt40k; 10th December 2010 at 11:55 AM. Reason: Spelling

  3. #3

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,974
    Thank Post
    674
    Thanked 1,384 Times in 1,146 Posts
    Rep Power
    350
    Quote Originally Posted by matt40k View Post
    Do they have full control of my docs? And are they the owner.
    i was thinking that. they aren't sharing the same folder are they? but if it works sometimes, then it can't be permissions can it.

    i've had problems with users that have roaming profiles. it sounds like that csv file it uses is being accessed by someone/thing else. perhaps antivirus or backup process is accessing that folder, could you put in an exception.

    there's a way to turn on auditing so you can see what is happening to that folder / file while you test. cant remember how though.

  4. #4

    Join Date
    Oct 2008
    Posts
    11
    Thank Post
    8
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Jonah, I am having the same issue, except viewing the CSV it never gets past the first letter. Like you, it works if you attach one as a time (this takes too long) but not in batch of 2 or more. The same error is returned.

    Clients are Windows7, servers are Windows Server 2008

    Did you ever find a reason for it?

  5. #5

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,974
    Thank Post
    674
    Thanked 1,384 Times in 1,146 Posts
    Rep Power
    350
    @trogers - i seem to be saying this alot for all problems, but so far it does the trick and helps to rule out any intrinsic SIMS issue: have you tried as the administrator account?

  6. #6
    darkest_star's Avatar
    Join Date
    Dec 2005
    Location
    carlisle, cumbria
    Posts
    42
    Thank Post
    4
    Thanked 3 Times in 3 Posts
    Rep Power
    18
    We are having same issue here

    If 1 doc attached it works fine but if more than 1 it fails with a similar message to: The process cannot access the file \\server\Home folders$\Staff\user\My SIMS Documents\user.name\temp basic concerns letter over attendance .csv because it is being used by another process.


    I have looged this with SIMS Support

    Will report any fix here

  7. Thanks to darkest_star from:

    trogers (17th May 2011)

  8. #7

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,974
    Thank Post
    674
    Thanked 1,384 Times in 1,146 Posts
    Rep Power
    350
    It could be something to do with that issue whereby after you're done with an office document, it has a fit with the normal.dot or whatever it's called now, and it's somehow not releasing the file again for the next letter... Not sure what the fix would be.

SHARE:
+ Post New Thread

Similar Threads

  1. The Timewaster Letters
    By mattx in forum General Chat
    Replies: 5
    Last Post: 10th October 2009, 12:51 AM
  2. Attaching a Sims database error
    By zag in forum MIS Systems
    Replies: 5
    Last Post: 24th September 2009, 02:43 PM
  3. Attaching FMS Database
    By mloveless in forum MIS Systems
    Replies: 0
    Last Post: 3rd June 2008, 03:39 PM
  4. Computing Letters
    By Diello in forum BSF
    Replies: 4
    Last Post: 28th May 2008, 02:46 PM
  5. MS Word question - standard letters
    By Halfmad in forum Windows
    Replies: 8
    Last Post: 20th September 2007, 02:46 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •