[SIMS] Os Support

[glennda]

Quick question - is Sims.net supported of Windows Server 2008 R2 (so X64?)

Toby

[matt40k]

No, Windows XP Pro, Windows Vista\7 Pro\Ultimate, Windows Server 2003 R2 (either 32bit or 64bit) and Windows Server 2008 (both 32bit and 64bit) are supported as a SIMS server.

Having said that Server 2008 R2 works alright and it's a matter of time before it's supported.

[glennda]

Will go for just server 2008 x64

Thanks

[Hecate]

My response from fairly high up in the SIMS support hierarchy was yes since the June upgrade - we went with it on our new server

[glennda]

We are having alot of trouble with the program being slow e.g when i use it at 10pm and there are no other users it takes 2 minutes for some things to come up - although the sql service is running around 50/60% cpu 1.6gb ram - so we are going to create a new server install sql and copy the sims data over to check to see if moving it to a new server solves the issue as our sims support team are out of ideas and there last idea broke our cashless catering system at the beginning of term.

The reason i am going to use 2008 standard is just in test to check see if it is still slow then that rules out the origninal server as the cause

[matt40k]

My response from fairly high up in the SIMS support hierarchy was yes since the June upgrade - we went with it on our new server

Well when the product manager says no, then it isn't support. At most it's grey support.

[Hecate]

But when the support desk manager says yes do you believe him ?- at least if it does go wrong I've got emails telling me it's OK so I know where to point the gun

[matt40k]

But when the support desk manager says yes do you believe him ?- at least if it does go wrong I've got emails telling me it's OK so I know where to point the gun

I think you'll find that was a mistake on the helpdesk part, personally I go by the hardware spec (www.sims.co.uk/hardware). Still like you say, if something goes wrong, at least you've got a good case to get a capita person to come fix it.

[Sivadam]

It is definitiely NOT supported for SIMS.
It is supported for SLG - since June!

Would one really want to risk using it if it is not supported ........ ????

Having said that - it does work! (well at least in one instance that I know of!). As for speed - it is rather quick - but you need a server with a spec to match!

[Darknight]

This may be a silly question but is there a 64bit SIMS install package. whats the proceedure to install a fresh copy on a 2008 server and then move the database from the old server to new?

[matt40k]

Yes, SIMSINST is 64bit happy. Pretty much run it, restore the database, update the connect.ini and sims.ini. job done

[Hecate]

It is definitiely NOT supported for SIMS.
It is supported for SLG - since June!

Would one really want to risk using it if it is not supported ........ ????

Having said that - it does work! (well at least in one instance that I know of!). As for speed - it is rather quick - but you need a server with a spec to match!

You work more closely with Capita than I do so I accept your answer but I do have an email, not from the help desk but from a senior support manager in response to a request I sent up through my customer service manager for a definitive ruling, that server 2008 R2 is supported from the June upgrade so if it does fall over I know where to shoot