Sivadam (29th July 2010)
Sivadam (29th July 2010)
Wot a wonderful simile, creese!
I'll remember that one and use it myself sometime.
Unless you got copyright on it!
Last i heard, all teachers had to do basic literacy as part of the qualification process.
PS. I wasn't talking about having a day off school, or a paid for training course. At some point to use SIMS everyone needs to be shown how to log in to Windows and run SIMS and then log in to SIMS. This is training, no matter how basic. Yes, it may well be assumed by schools that teachers and / or other staff know how to use a computer / log in, then that is an expectation. When someone in management says you must write your reports in sims, or do attendance in sims, then they expect someone to show you how to do it. It might not be a nice little earner for Capita or local support teams, but it's training nonetheless.
I get out quite regularly - mainly on the UAT, Software meetings etc. That is my 'Training'. I can then prepare for the new functionality in advance of the general release and then enable our staff to start using it at our earliest convenience.
I am our 'SupportDesk' and 95% of what I log with Capita Support is usually Software malfunction - especially after upgrades etc! (I do support quite a few others, unofficially, of course! )
Somebody asked me what I got out of Capita to compensate for the time I put in and that sums it up in a nutshell (as opposed to coconut shell!)
Our Staff are thus mostly trained by myself with the help of the school-specific User Guides that I often produce!
Last edited by Sivadam; 29th July 2010 at 01:51 PM.
As Aaron Neville sang, I just "Tell it like it is"
I don't make the rules, I just follow them.
All training courses are free to our users, well advertised and we have to cancel a fair few. Likewise with surrounding LAs.
I resorted a long time ago to prepare training videos as a first port of call, for those tasks which are frequently forgotten, and need constant reminding on.
I thought Capita were supposed to start making videos of the like more accessible so i slowed down my work on them, but there are hardly any available. We get more video thingies on the net which aren't any where near as good.
EDIT: I mean those Capita Did You Know webcast things.
Last edited by vikpaw; 29th July 2010 at 01:55 PM. Reason: add
What does a head say when told person X can't use a computer? I would think they ask someone else that can to show them. That is training, on the job training, the way most people in underfunded schools have to learn. It's a shame really.
That's why i was hoping Capita would step in. The blame is not with them, but they have an ideal opportunity to help out. A day of someone's time making videos would cost each school 4.5p extra each. Easily accessible flash training videos would be better than the conference like webcasts delivered on the web, so devoting their time away from that would mean no cost to schools. Then the schools have easy access to cheap training that involves no time out of school and hopefully ....
.... less error messages. Or at least more idea what's going on.
Training by someone else who uses Sims..... The blind leading the blind in an Chinese whispers (no offence to anyone there I hope). Tech from the secondary, what does he/she know about Sims. If they can have in house training they could attend our training, surely, or not?
Videos? i refer my honorable friend to the answer I just gave.
Training = time. Time = money. Time = no one to apply the plasters and hand out sick bags, translate to non-english speaking parents etc. etc. As they point out to us, they do not just sit in front of Sims all day, you know.
The error message could say, touch your nose 3 times, spin on your chair 4 times and say Rumplestiltskin backwards. First helpdek call? Which finger do I use? seriously. The last thing on the interviewers mind is 'Can this person use a computer?'
Yes schools do use the blind-leading-the-blind method. How do they learn in your world where they are not allowed to leave school, and go home bang on the bell?
Some secondary techs do actually know how to use SIMS. If they don't they have a little more time to learn or are allowed to go on training, as you stated, secondary phase is better.
In house training can be as simple as 10 mins during lunch or PPA time, even if that's probably illegal and not allowed.
Capita are producing videos off their own back, they could just be better, and i have provided feedback.
Interviewers may not ask but they do 'expect' people to be able to use computers. We all know that many cannot do so effectively, but that's not the point here.
Training happens all the time even if you don't consider it training by your definition. If they call up and ask which finger then that is good in my book. At least you know they have been told they need to do something that might need a finger. When you tell them which one, they will have been trained. Maybe not in your world.
There is training and there is training, as far as i am concerned we are qualified, in several ways to train in Sims. Any training from anyone is not an option, it would be like my elder broter teaching me to drive, when that training inclueded jumping red lights and putting your foot down at zebra crossing. I don't want users being taught bad habit and wrong ways of doing thing, what is the point of that? I think that is a silly point you are making When you tell them which one, they will have been trained 'When you tell them which one, they will have been trained'. That would mean I had been trained in major surgery, I am medically trained, but would you want me fitting a pacemaker for you? I've seen it done, 1st hand.
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