vikpaw (20th July 2010)
Oh come on Sivadam. It is pretty apparrent by the volume of complaints on this site about SIMS.net that there are a good number of unhappy customers.
I will give SIMS.net credit when credit is due. It isn't a bad system, but the QA and overall finish to the product is relatively poor - things like column headings not reorganising a list, functions existing but not being at all visible or apparent to the untrained eye etc... An example - why is there a 'future' option when browsing pupils but this option doesn't include pre-admission pupils? Why does the batch import of photos segregate males and females for alphabetising? Why are some pre-admission tutor groups listed in red, and some (simply because they have the same name and person, but are in fact an entirely different group) are listed in black?
There is a long list of such irritations that get brought up on here regularly, yet you consistently jump to the conclusion that it is simply user error. User error is when a product is poorly designed. User error shouldn't exist, if a product is well designed.
vikpaw (20th July 2010)
KB72254: SIMS Connection failed for Login USERNAME reason 0
KB72431: SIMS Connection failed for login USERNAME reason 3
KB72234: SIMS Connection failed for Login UserName reason 2
KB72328: SIMS Connection failed for Login USERNAME reason 1
So no, you are wrong, you get the same error message with a different reason code depending on the connection failure. What I'm saying is something more informative than 0-9 or however many numbers they plan to go up to would be usefull.
Last edited by teejay; 19th July 2010 at 02:49 PM.
Cannot connect = cannot connect. Simple. I'm sorry i cannot put it in any other language for you. Reason 0 = cannot connect. I never claimed it said why but I did say how could it say wahy as it was unable to connect to find out why. Round and round we go, where we stop no one knows.
I love reason 0 it takes 2 minutes to solve. I'll now bang my head on the desk as some people are just argueing for the sake of it. The thread is about Reason 0. The thread has been answered.
To the average user, that error message means nothing. Much like 'Memory fault' errors in Windows, or segfaults in Linux. I think what people are trying to say is that error messages should be human readable, and mean something, rather than being pretty generic - having one error code for 9 possible problems is a little vague to say the least.
Perhaps reading the whole of my posts would make more sense i.e. If the client cannot access the server/database how???? can it tell you why it can't?
The thread is referencing Reason 0. This has a list of reason which are accessible via Supportnet or local support. Anyone who has been working on either for more than a week will be fully up to date with this error. As I have listed, there are 9 possible reasons, all bar one are due to incorrect setup of a worstation. It is nothing to do with printing, and if you have migrated to should have read where it says 'edit the connect & sims.inis.
Yes, we all have problems but there are ways of explaining these that do not criticise the software that may elicit more of a helpful response. As users of SupportNet will appreciate!
Thanks teejay - I have now amended my earlier post to contain the correct number 21,999! Typing the wrong number kinda led to the post losing it's impact!
And contributors should be aware that I will continue to challenge anybody who attacks SIMS for no good reason. I will also agree with those that bring up real issues and, as many SIMS users know, I report such issues quite regularly to Capita Staff.
Last edited by Sivadam; 19th July 2010 at 09:29 PM.
However easy it is to deal with Reason 0 the point that error messages might be more friendly and also better documented is a well taken one. The error listing on supportnet, for example, frequently doesn't have messages recorded. With Reason 0 the first person to see it is going to be an end user so making what they see a little more firendly would remove some aggravation however I'm not sure which ivory tower this comes from.
User error shouldn't exist, if a product is well designed.
Still up in the air as far as I am concerned. there are procedures, let's follow them. I am fully sympathic with obscure messages and Capita's failure to give us meaningful error messages but reason 0, after an upgrade? Call the Helpdesk or whoever upgraded (it's their job), don't blame SIMS. Sorry if that is too blunt but don't put up with a system that doesn't work properly when the answer is on the end of the phone.
RingOfFlame (21st July 2010)
Points 1 and 4 are the same. Is this from SupportNet?
Last edited by vikpaw; 20th July 2010 at 11:20 AM. Reason: Removed irrelevant part of post
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