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MIS Systems Thread, SIMS - Address Validation Problems in Technical; Hi all, I'm having intermittent trouble with SIMS failing to connect to the address validation service. It appears to be ...
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    LosOjos's Avatar
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    SIMS - Address Validation Problems

    Hi all,

    I'm having intermittent trouble with SIMS failing to connect to the address validation service. It appears to be my machine rather than the server, as I can connect if I move to a different machine but mine just won't have it.

    Has anybody else had issues with it? Got any idea's how I could fix it?

    Any help would be much appreciated,

    Josh

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    matt40k's Avatar
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    Proxy settings? Perhaps your exceptions\local bypass address?

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    LosOjos's Avatar
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    Looked at both of those, mine are no different to on a working machine, and some days it will work, others it won't, and I can't think of anything that I run on certain days that could be conflicting

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    matt40k's Avatar
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    Have you tried to ping the address to check for packet loss for say 20mins?

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    I don't know what IP address Sims looks up addresses from, does anybody on here know?

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    See notice below from SupportNet

    ***Data Centre Update - Normal services have been resumed***

    Please be advised that normal services have been resumed following on from the data centre outage this afternoon.

    We apologise for any convenience caused and thank you for your patience.

    Kind Regards
    Sarah Britten

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    LosOjos's Avatar
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    Quote Originally Posted by PhilNeal View Post
    See notice below from SupportNet

    ***Data Centre Update - Normal services have been resumed***

    Please be advised that normal services have been resumed following on from the data centre outage this afternoon.

    We apologise for any convenience caused and thank you for your patience.

    Kind Regards
    Sarah Britten
    Thanks for that, but I still have the problem and it only seems to be happening on my machine so I think there's some setting/software somewhere on my system that's blocking it

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    Quote Originally Posted by JoshJohnson View Post
    I don't know what IP address Sims looks up addresses from, does anybody on here know?
    I beleive ( from reading their support site stuff ) the validate function takes it to here
    http://www.capitasolus.co.uk/CESAddress/

    Dont' know what code/security details are passed back and forth to work it though.

    We had a similar issue a couple of weeks ago that then suddenly started working again, nothing we'd changed here, it apparently broke again ( according to our datamanager ) who's not git back to me about it this morning.



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