+ Post New Thread
Page 1 of 2 12 LastLast
Results 1 to 15 of 19
MIS Systems Thread, 3rd Party SIMS Support Companies in Technical; I work for an IT support company my boss has recently come to me and asked if we could start ...
  1. #1

    Join Date
    Jan 2010
    Location
    Slough
    Posts
    110
    Thank Post
    21
    Thanked 5 Times in 5 Posts
    Rep Power
    20

    3rd Party SIMS Support Companies

    I work for an IT support company my boss has recently come to me and asked if we could start doig sims support for schools as well. I have been looking into this and am now totally confused!

    Does anyone know whats involved in aquiring the ability to support sims for schools? There is some stuff on the Capita website about becoming a sims partner but its not very clear. The other thing we have been told is that the schools (who are at the moment supported directly by Capita but pay for the support through a borough agreement with Capita) would have to revoke thier current license and re-license?

    Any information would be helpful please!!!!!!

    Cheers!

  2. #2

    EduTech's Avatar
    Join Date
    Aug 2007
    Location
    Reading
    Posts
    5,070
    Thank Post
    160
    Thanked 927 Times in 729 Posts
    Blog Entries
    3
    Rep Power
    273
    SMIS - SMIS

    They are also a company who offer's 3rd party support, but tend to be just local so as you wont be actually treading on their toes so to speak might wanna give them a ring they might be able to give you some advice.

    They are the company who provide us with support and they are great! cannot fault them. they even showed me how to re-build SIMS Server etc when i first started working in a school so that i could do it if anything ever happend nice bunch.

    James.

  3. Thanks to EduTech from:

    mtillbrook (26th January 2010)

  4. #3
    Sivadam's Avatar
    Join Date
    Feb 2009
    Location
    Dronfield - Derbyshire
    Posts
    1,449
    Thank Post
    136
    Thanked 208 Times in 175 Posts
    Rep Power
    55
    Quote Originally Posted by mtillbrook View Post
    Does anyone know whats involved in aquiring the ability to support sims for schools?
    You can come and work at our place for a couple of years and glean the knowledge that you require!
    You might even learn enough to take my place so that I could retire .........

  5. #4

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,682
    Thank Post
    692
    Thanked 1,408 Times in 1,166 Posts
    Rep Power
    354
    Quote Originally Posted by Sivadam View Post
    You can come and work at our place for a couple of years and glean the knowledge that you require!
    You might even learn enough to take my place so that I could retire .........
    Is that offer open to anyone Mike?
    Are you taking apprentices?

  6. #5

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,682
    Thank Post
    692
    Thanked 1,408 Times in 1,166 Posts
    Rep Power
    354
    Quote Originally Posted by mtillbrook View Post
    I work for an IT support company my boss has recently come to me and asked if we could start doig sims support for schools as well. I have been looking into this and am now totally confused!

    Does anyone know whats involved in aquiring the ability to support sims for schools? There is some stuff on the Capita website about becoming a sims partner but its not very clear. The other thing we have been told is that the schools (who are at the moment supported directly by Capita but pay for the support through a borough agreement with Capita) would have to revoke thier current license and re-license?

    Any information would be helpful please!!!!!!

    Cheers!
    You'd have to be good to beat Capita's direct service, but you could probably undercut easily.
    Do you have any SIMS experience? It's not just something you can pick up overnight, you might need to take Sivadam's offer up.
    The best bet is for you to phone Capita SIMS HQ in bedford and talk to someone, so you get the info at source.

  7. #6
    Sivadam's Avatar
    Join Date
    Feb 2009
    Location
    Dronfield - Derbyshire
    Posts
    1,449
    Thank Post
    136
    Thanked 208 Times in 175 Posts
    Rep Power
    55
    Quote Originally Posted by vikpaw View Post
    Is that offer open to anyone Mike?
    Are you taking apprentices?
    It's gotta happen sometime ................

  8. #7

    Join Date
    Nov 2010
    Location
    Northwich
    Posts
    13
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    Are you taking on experienced SIMs users, Mike, so that when you have sorted out how to do it, you have experienced users to support schools. As Vikpaw said, it's not something you can learn overnight !

    Please let me know

  9. #8
    Sivadam's Avatar
    Join Date
    Feb 2009
    Location
    Dronfield - Derbyshire
    Posts
    1,449
    Thank Post
    136
    Thanked 208 Times in 175 Posts
    Rep Power
    55
    Chance would be a fine thing. With school budgets as they are we have all on trying to train up the staff that we currently have. It has been agreed that out admin team is under-strength but we simply cannot afford to appoint anybody else!
    So ..............
    ............... we manage!
    Last edited by Sivadam; 23rd November 2010 at 03:52 PM.

  10. #9

    Join Date
    Nov 2010
    Location
    Northwich
    Posts
    13
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    well, if you ever find managing too much, please let me know.....i can always do some training for your staff!!!!!!

  11. #10

    vikpaw's Avatar
    Join Date
    Sep 2006
    Location
    Saudi Arabia
    Posts
    5,682
    Thank Post
    692
    Thanked 1,408 Times in 1,166 Posts
    Rep Power
    354
    Quote Originally Posted by Sivadam View Post
    ....... we manage!
    i know that slogan, taken straight off the heat sensitive SIMS mug

  12. #11
    Sivadam's Avatar
    Join Date
    Feb 2009
    Location
    Dronfield - Derbyshire
    Posts
    1,449
    Thank Post
    136
    Thanked 208 Times in 175 Posts
    Rep Power
    55
    Quote Originally Posted by Debby View Post
    well, if you ever find managing too much, please let me know.....i can always do some training for your staff!!!!!!
    Ah but I like it to be done correctly!

    No offence but I would only ever trust myself or Capita Trainees to do that!

  13. #12

    Join Date
    Nov 2010
    Location
    Northwich
    Posts
    13
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    The only problem with using the trainers is they know how it's done but not how to apply it!

    Anyway, if I can help, just let me know

  14. #13
    Sivadam's Avatar
    Join Date
    Feb 2009
    Location
    Dronfield - Derbyshire
    Posts
    1,449
    Thank Post
    136
    Thanked 208 Times in 175 Posts
    Rep Power
    55
    Quote Originally Posted by Debby View Post
    The only problem with using the trainers is they know how it's done but not how to apply it!
    Anyway, if I can help, just let me know
    Thank you Debby.
    You have highlighted the main reason that I prefer to in-service staff myself. That and the fact that they are training on real data and also using the software as tailored to this establishment!

  15. #14

    Join Date
    Nov 2010
    Location
    Northwich
    Posts
    13
    Thank Post
    0
    Thanked 1 Time in 1 Post
    Rep Power
    0
    A person after my own heart!!!

  16. #15

    GREED's Avatar
    Join Date
    Mar 2008
    Location
    Portsmouth
    Posts
    3,088
    Thank Post
    378
    Thanked 387 Times in 313 Posts
    Blog Entries
    8
    Rep Power
    179
    My response from an almost identicle post:

    To pick up on this post where I am mentioned, we are expanding into SIMS training at the moment, we are a training company by trade. We are not looking to move into SIMS support, in my opinion that is well catered for by the LEAs and Capita. Additionally, we will not work against Capita in leavering out customers from them, we (and most companies) are far too small to take them on! We look to support the LEAs and Capita in providing additional and bespoke training, and are in communication with LEAs in the south to that end. We already work with several schools along the south coast on many topics.

    I would recommend contacting the partnership office at Capita and see if/how you could work with them (not against or in competition with) and they might be able to help you. David there is a good man to talk to.

  17. Thanks to GREED from:

    Tonyoung (24th November 2010)

SHARE:
+ Post New Thread
Page 1 of 2 12 LastLast

Similar Threads

  1. [SIMS] LA SIMS Support vs. Capita Website/Forums
    By WithoutMotive in forum MIS Systems
    Replies: 18
    Last Post: 16th May 2011, 09:17 PM
  2. [SIMS] SIMS Support costs
    By Quackers in forum MIS Systems
    Replies: 7
    Last Post: 12th March 2011, 08:19 PM
  3. [SIMS] SIMS support contract
    By reggiep in forum MIS Systems
    Replies: 2
    Last Post: 31st January 2011, 12:55 PM
  4. SIMS 3rd Party Access Documentation
    By peterteckhokgoh in forum MIS Systems
    Replies: 17
    Last Post: 8th August 2010, 03:32 AM
  5. No tape backup support without 3rd-party software
    By SteveMC in forum Windows Server 2008
    Replies: 32
    Last Post: 9th January 2009, 04:05 PM

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •