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MIS Systems Thread, LA SIMS Support vs. Capita Website/Forums in Technical; From a support point of view covering both CMIS & SIMS.net, often when I have to escalate things to Capita ...
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    ChrisJ's Avatar
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    From a support point of view covering both CMIS & SIMS.net, often when I have to escalate things to Capita it is because we are not allowed to do the sort of investigation we can with CMIS.

    Things could be different if we were allowed to edit the database directly, but we're not. So I keep out of it.

    I just like to think schools prefer to talk to me

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    Quote Originally Posted by ChrisJ View Post
    I just like to think schools prefer to talk to me
    Why would anybody even think of doing that if they have direct support from Capita?

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    i remember the days of local support closing your call after saying 'go and try this', and telling you to re-open it if the problem persisted. i'm sure it was a cunning technique to up their call closure rate! At least Capita wait for 3 days of inactivity first.

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    APC
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    Quote Originally Posted by ChrisJ View Post

    I just like to think schools prefer to talk to me
    I agree totally - especially for our primary school colleagues - having someone at the end of the phone that they meet at usergroup meetings etc is a real winner.

    With the move away from LA support teams to software suppliers (budget cuts etc) I can see a day in the not too distant future when the only support you will get will be from the supplier - costs will increase as shareholders ask for higher dividends and service will go down!

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