Helpdesk for non-technical departments

[ITWombat]

I don't know whether anyone else has does this but I was wondering if help desk software would be of any use to other deparments in a school. Afterall there are other groups which provide services to teachers and students.

Unfortunately, proper workflow solutions are had to come by at the kind of bugets scools have to work with and so every thing gets dumped on email.

Are the current help desk solutions flexibale enough to be customised for the repro departmentr or maybe the site supervisors office?

[CyberNerd]

Requesttracker is flexible enough that it can be configured for a variety of roles. The Requesttracker O'Reilly book 'RT Essentials' illustrates examples such as: Customer service, emergency support, finance, human resources (auto reply for job applicants), sales inquiries, software engineering, HelpDesk, network operations, paperless office.

[plexer]

There is also RTFM which is RT Faq Manager to quote the website:

Where RT tracks issues, RTFM tracks articles.

Ben

[john]

I am also looking for something like this for the maintance team, we experimented with Somehelp, as it was not setup so it was too biased to technology, but they got fed up, so any more suggestions for non-techy ones would be great!

[SpuffMonkey]

We bodged Liberum for the Site Staff to take requests and also for the reception people to log phone calls to teachers, so they were not "forgotten".