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MIS Systems Thread, Sims Reason 0 in Technical; Hi, I have just built a new image on some machines. I have installed sims but when i try to ...
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    FN-GM's Avatar
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    Sims Reason 0

    Hi,

    I have just built a new image on some machines. I have installed sims but when i try to login i get error message reason 0. (sorry cant recall the full error message)

    The connect.ini is all fine and this is on an account using full domain admin rights. The machine is fully patched up with MS updates. I have also tried removing sims and starting a fresh. The same windows account and sims account work fine on another machine its just these causing the problem.

    Does anyone have any ideas please? I have logged a call but thought i might as well give it a shot on here.

    Thanks

    Z

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    Messa's Avatar
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    As mad as it sounds last i saw this it was related to either there being no default printer set or printers in the printers and faxes folder that don't exist anymore.

    Give that a try?

    HTH

  3. Thanks to Messa from:

    FN-GM (9th September 2009)

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    FN-GM's Avatar
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    Quote Originally Posted by Messa View Post
    As mad as it sounds last i saw this it was related to either there being no default printer set or printers in the printers and faxes folder that don't exist anymore.

    Give that a try?

    HTH
    Hmmm you know what it is very possible that none of the printers are set to default. I will check tomorrow....

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    I am not a SIMS person, but Login reason 0 in SQL is a login failure, bad loginID, password, or SQL might be set to only use windows authentication not SQL, or there might be a SQL login with a weak password, and 'enforce password policy' checked, and now the windows password gp has been turned on or strengthened?

    I don't know whether SIMS uses Windows Authentication or SQL, or how it connects, etc, etc, but if the printers don't work, try checking out the logins.

    It might even be that it can't see the SQL server.
    Please don't waste too much time on my suggestions though i have no basis to offer advice on this one!

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    FN-GM's Avatar
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    Quote Originally Posted by michael2k6 View Post
    I am not a SIMS person, but Login reason 0 in SQL is a login failure, bad loginID, password, or SQL might be set to only use windows authentication not SQL, or there might be a SQL login with a weak password, and 'enforce password policy' checked, and now the windows password gp has been turned on or strengthened?

    I don't know whether SIMS uses Windows Authentication or SQL, or how it connects, etc, etc, but if the printers don't work, try checking out the logins.

    It might even be that it can't see the SQL server.
    Please don't waste too much time on my suggestions though i have no basis to offer advice on this one!
    Thanks for the suggestions but its nothing to do with the server as all other clients work fine and so does the sims account on other machines.

    The problem is actually with the client.

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    FN-GM's Avatar
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    Quote Originally Posted by scebe427 View Post
    Can you log into SIMS from another workstation?

    If not, have you enabled TCP/IP in the SQL Server settings (if you install full SQL or use the SQL Express installer from Microsoft the default is for that to be disabled) and if the server has a firewall enabled then you'll need to either add the SQL Server service executable to the exception list or manually add the ports.

    Also, if you can log in on other workstations, and it only seems like one or two user accounts wont work, try to detach then reattach the database; that usually sorts a bunch of stuff out.
    not being rude but if you look up there all your questions are answered.

    1. its not a server fault.
    2. the users are fine on another machine

    It is a problem with the client machine.

    Thanks anyway

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    Messa's Avatar
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    FNGM - Have you ruled out the printer issue yet? :P

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    Quote Originally Posted by Messa View Post
    FNGM - Have you ruled out the printer issue yet? :P
    Just checked this wasn't the issue.

    Thanks anyway

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    I have had that issue before and reason 0 is when it cannot connect to the server for whatever reason. It happened to us as our server was creaking and v old, so when loads of people were logging on some just gave reason 0 errors. Since we have had a new server it has stopped.

    I believe we also had it when SIMS tried to update and managed to lock the database then the update failed and the database wasn't unlocked.

    Only thing I can think is check mapped drives and recreate the connect.ini

    Sorry I cant be more specific I don't have much to do with the inners of SIMS as county support it our end.

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    @FN-GM:

    Have you ran the simsperm.bat on the client from the server?
    you probably have knowing you but just thought that it may be client id problem.

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    Quote Originally Posted by FN-GM View Post
    not being rude but if you look up there all your questions are answered.

    1. its not a server fault.
    2. the users are fine on another machine

    It is a problem with the client machine.

    Thanks anyway
    Missed that last post of yours. if you install management studio on the client can you access the server that way?

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    Quote Originally Posted by FN-GM View Post
    Hi,

    I have just built a new image on some machines. I have installed sims but when i try to login i get error message reason 0. (sorry cant recall the full error message)

    The connect.ini is all fine and this is on an account using full domain admin rights. The machine is fully patched up with MS updates. I have also tried removing sims and starting a fresh. The same windows account and sims account work fine on another machine its just these causing the problem.

    Does anyone have any ideas please? I have logged a call but thought i might as well give it a shot on here.

    Thanks

    Z

    I have had odd faults in the past with the locally stored Sims *.XML file becoming corrupt. But this only generally affects an individual sims users on that client, but it would not harm to rename the “C:\Documents and Settings\%username%\Mydocuments\My SIMS Documents\%Username% folder as Sims will generate another one.

    "He says, clutching at straws"

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    Quote Originally Posted by bossman View Post
    @FN-GM:

    Have you ran the simsperm.bat on the client from the server?
    you probably have knowing you but just thought that it may be client id problem.
    We dont normally use it. We change the permissions on the sims folder and does the trick. I did try it an still no luck

    Quote Originally Posted by scebe427 View Post
    Missed that last post of yours. if you install management studio on the client can you access the server that way?
    Management Studio?

    Quote Originally Posted by kentt View Post
    I have had odd faults in the past with the locally stored Sims *.XML file becoming corrupt. But this only generally affects an individual sims users on that client, but it would not harm to rename the “C:\Documents and Settings\%username%\Mydocuments\My SIMS Documents\%Username% folder as Sims will generate another one.

    "He says, clutching at straws"
    Tried binning the profile, still not working

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    Quote Originally Posted by FN-GM View Post
    We dont normally use it. We change the permissions on the sims folder and does the trick. I did try it an still no luck



    Management Studio?



    Tried binning the profile, still not working
    Google

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    Check the drive mapping (typically S is in place - missing that will cause Reason 0 errors.

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