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MIS Systems Thread, Exams Organiser errors after every upgrade in Technical; Well this is the 3rd time on the trot that this has happened. The last 3 SIMS releases have caused ...
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    Gatt's Avatar
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    Exams Organiser errors after every upgrade

    Well this is the 3rd time on the trot that this has happened.

    The last 3 SIMS releases have caused Exams Organiser to fail with an "Automation Error"
    No matter who logs on (user or admin) it appears.

    The ONLY workaround I have is to delete the SIMS folder and re-run SIMSINST.exe which then resolves the problem

    Until the next update and the cycle starts again..

    Anyone else get this or is it just me - LEA support of no help btw..

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    I'm told this happens if you have not got the lastest MS updates applied to the workstation. We always recommend that you take the security and bug fixes for the operating system.

    If that isn't the case then please let me know.

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    Gatt's Avatar
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    Thanks Phil, unfortunately thats not the issue as all updates (for Vista SP1 x86) were installed (we set WSUS to download and install all updates automatically - with each PC doing a scheduled shutdown at 8PM every night to ensure they do get installed!)

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    Quote Originally Posted by PhilNeal View Post
    I'm told this happens if you have not got the lastest MS updates applied to the workstation. We always recommend that you take the security and bug fixes for the operating system.

    If that isn't the case then please let me know.
    It's been happening for some years now, I have been unsucessful in persuading anyone at support to get it fixed. It's occured over several different machine images, all new installs and for all machines and users - thankfully not many need to use the exams module. I think it's probably something missing from the sims permissions that breaks the updates.

    It is most certainly not a windows update issue, as machines are always fully patched and it works again after reinstalling sims.

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    Quote Originally Posted by Gatt View Post
    Thanks Phil, unfortunately thats not the issue as all updates (for Vista SP1 x86) were installed (we set WSUS to download and install all updates automatically - with each PC doing a scheduled shutdown at 8PM every night to ensure they do get installed!)

    Have you selected the additional stuff? I know .net is optional.

    PS: When you reinstall SIMS, do you run SIMSINST, this includes all the .net stuff too.

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    Thanks for the update. Any further info would be very helpful as well as any others confirming they have the issue. It certainly doesn't happen on our test rigs or in our test schools.

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    This happens here too - I've never had it upgrade cleanly for my two exams organiser users and I've also asked support about it.

    2003 AD, with affected XP SP3 clients fully patched and appropriately dot netted pre-upgrade. It's the only module that consistently fails to upgrade cleanly, despite correct permissions (or rather, documented as per capita info) being applied.

    If I log on as a local admin and run simsload.exe it upgrades fine, so it is a permissions problem, but as I have only two users of exams organiser I simply have a patch-night script that wipes their SIMS.net directory and reinstalls a clean version.

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    Gatt's Avatar
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    Quote Originally Posted by matt40k View Post
    Have you selected the additional stuff? I know .net is optional.

    PS: When you reinstall SIMS, do you run SIMSINST, this includes all the .net stuff too.

    All versions of .NET and their SP's are installed

    Always use SIMSINST so it intalls everything..

    Glad its not just me thats getting it though!

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    We get this too.

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    This issue has never arisen in our establishment.
    I assume that is the case in most schools else it would have been reported and solved long before now. Have you guys actually raised cases with Support?

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    I've seen this a few times, the only thing i can think of is the overall setup of the school or it would happen across the board? Luckly most schools only have a few Exams users.

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    I've seen this a few times, the only thing i can think of is the overall setup of the school or it would happen across the board? Luckly most schools only have a few Exams users.

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    FYI - The problem is with regards to security permissions, basically if the user doesn't have permission to register the COM stuff, it'll fails "automation error". Simple fix, users need to be power users (I think).

    Just waiting for it to be confirmed.

    (pete you are indeed correct).

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    I have seen this "automation error" too, but I can't think what solved the issue. I have a vague feeling I got it with FMS though, not anything to do with .Net.

    I will have a look through the errors we have logged, to see if I can find it, the previous SIMS manager used to keep every issue/solution printed in a boxfile (which is great, until you realise it's stored chronologically).

    I do have two lists of tasks to run through, when installing .net/fms (one each), and I find that when my Techs miss things, it doesn't work, at which point I comment that that was the reason I created the install task list.

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    This has just happened to us with the June main Release. it happens every time and we have normally just re-installed SIMs on the affected machines. Would love to know what the fix is.



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