Bromcom not showing any classes

[Brooker]

Im having somewhat of an emergancy here at the moment. As an IT technician, i dont normally deal with any of the server work or management system. However our IT manager is out today on other business and has asked me to perform the daily tasks on the servers. One of these is to export a data file from bromcom to phoenix. I followed the instructions in the guide he left but then recieved a phone call saying that bromcom wasnt showing any classes/timetables. I know its unlikely anyone is using the same combination of programs as us but any advice from users of either system would be greatly appreciated.
I know bromcom takes its information from phoenix so i would imagine the problem lies within the phoenix system but as i said, i dont normally use it so i couldn't say for certain.

[Kozan]

Hi there

Please contact the Bromcom helpdesk either by e-mail: support@bromcom.com or by telephone on: 020 8695 8055 and we will be happy to help you on this matter.

Thanks.

Kozan
Bromcom Helpdesk Team